Travel: Nationally, up to 1x per month; Internationally, annually
Terms: Full time with office presence 4 days per week
Salary: $135,000-$140,000 plus bonus
Overview:
We are seeking an executive who is motivated, creative and aggressively focused on improvement to lead our company’s community management division.
Accountable for guiding the successful execution of our company’s community management offerings, constantly optimizing, retooling and shaping our products and services to meet and exceed the needs of our clients and the markets we serve.
This role will focus on the following areas: Predictable revenue, product superiority and customer retention.
Predictable revenue: Achieving this through recurring contracts for management and other products and services we offer. Management of contractual specifics, ensuring balance for our staff, consistency for our clients and profitability for our company. The SVP should develop, in concert with Sales & Marketing, new programs and products to gain additional market share from new customers and the company’s current client base. The programs should be WIN/WIN/WIN for the clients and our organization.
Product superiority: The SVP will constantly look for opportunities to enhance and streamline our product offerings and the talent we employ to service our customers. Making our product the most accurate, the easiest to use and by providing the most value through our services will ensure we stand apart from our competition.
Customer retention: The SVP will work to create “stickiness” – products, services or benefits that are only available at Westward360. In addition, through communication, education and technology the SVP will work to promote the various ways in which we are productive and differentiated from our competition.
Responsibilities
Report to CEO
Provide ongoing insight to CEO
Implement company vision and culture
Oversee development and implementation of proactive, sustainable hiring strategy (VPs)
Review budgets and financial projections and adjust as needed, approve additional expenses as well as one-off project requests
Oversee community management operations and ensure efficiency
Task VPs with developing strategies and initiatives and directly supervise the Vice Presidents and General Managers of CAM and ensure intimate understanding of divisional initiatives and processes.
Ensure the VPs follow through on said initiatives with their divisions
Act as final point of escalation for Vice Presidents and General Managers of CAM and notify of said escalations as necessary. Ensure escalation path is defined and being observed by the CAM division
Attend weekly and ongoing meetings for the CAM division throughout the departments
Identify areas of development for the CAM division and establish policies and procedures that better address those areas of development
Collaborate with VP of CAM Accounting on process and quality assurance of community financials
Grow sales, revenue and market share through careful leadership and policy enforcement
Attend board meetings as necessary
Leadership
Assist CEO and CFO with establishing and managing the department budget
Promote and manage initiatives of the Board of Directors
Promote and encourage behavior that is customer-centric
Cross-train divisions on best practices from each division
Promote communication between departments
Assist CEO/CFO/EVP in developing new revenue streams
Qualifications
Bachelor’s degree
Leadership experience with a proven record of success
Creative approach to problem-solving
Must have a entrepreneurial drive
Self-motivated individual who can also work effectively on a team as well as individually
Direct exposure to Community Association Institute is desirable
Professional Community Association Manager (PCAM), is a plus
High comfort level with technology platforms and software
Excellent listening, communication, negotiation, presentation and relationship-building skills
Alignment with Westward 360’s core values and mission
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Seniority level
Executive
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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