Service Designer
As a Steampunk Service Design Consultant, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery. You will co-create solutions with clients to improve the success of technology implementations and work with a multi-functional team to translate business requirements into achievable technical components.
Contributions
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
Contributions
- Apply an iterative, design thinking process and lens to support clients to solve complex problems in strategic planning, process improvement, technology adoption and evolution, and service delivery.
- Design and deliver customized, engaging, results-oriented interventions and workshops to improve organizational and team performance.
- Facilitate design thinking workshops. Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (journey maps, prototyping tools, etc.) to facilitate problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.
- Collaborate with government stakeholders to co-design session agendas, prompts, and exercises that help participants achieve their objectives with design thinking workshops.
- Perform research and convert insights from leading designers, strategists, and technologists into solutions to organizational management challenges.
- Craft compelling stories and visual models to communicate insights and discoveries.
- Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.
- Ability to obtain a U.S. government security clearance
- 5+ years of experience in human centered design, facilitation, service design, or customer experience
- Thorough knowledge and demonstrated experience applying design thinking principles and tools to solve client challenges
- Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
- Experience in group facilitation, including with groups of senior organizational leaders
- Bachelors Degree (Preferred Concentration of Arts in Design or related field)
- Experience working in a project-based environment
- Strong problem solving and analytical skills
- Located in Washington DC Metro Area
- Graphical design experience
- UI/UX experience
- Experience with one or more clouds (AWS, GCP, Azure, Oracle)
- Experience working in a Health Science Program
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Design, Art/Creative, and Information Technology -
Industries
IT Services and IT Consulting
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