Senior Manager, Quality & Care

Position

JOB TITLE: Senior Manager, Quality & Care

Job Purpose

At Dior Couture, we pride ourselves on delivering unparalleled quality and exquisite craftsmanship. Our commitment to excellence extends from our innovative designs to our meticulous quality control processes. As a Quality & Care Senior Manager within our Maison, you will play a crucial role in ensuring that our products meet the highest standards of excellence and that our customers have an exceptional experience with our unique products.

Job responsibilities

Tasks And Responsibilities

• Implementing and maintaining quality control systems to monitor and improve product quality.
• Developing and enforcing quality assurance policies and procedures to meet industry regulations and standards.
• Collaborating with cross-functional teams to address quality issues and drive continuous improvement.
• Conducting regular audits and inspections of products, processes, and retail environments to identify areas for improvement.
• Analyzing data and feedback to identify trends and implement corrective actions.
• Providing training and guidance to retail teams on quality requirements and best practices.
• Managing relationships with suppliers to ensure quality standards throughout the supply chain.
• Investigating customer complaints and implementing solutions to enhance customer satisfaction.
• Leading quality improvement projects and initiatives to drive operational excellence.
• Staying updated on industry trends and technologies related to quality management and retail operations.
• Collaborating with Central teams to ensure a WW sharing of best practices and quality referential.
  
  

Profile

Skills And Competenticies

• At least 6-8 years of experience in quality management, preferably within the luxury goods or retail industry. Keen eye for details and a passion for delivering exceptional products and services.
• Strong understanding of quality control methodologies and customer care principles.
• Strong verbal and written communication and interpersonal skills, with a customer-centric mindset. Ability to work across different functional areas (Corporate and Retail) and different levels of organization.
• Strong leadership skills and problem solving.
• Excellent organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with quality management software.
  
  

If you are a dedicated professional with a commitment to excellence and a drive to ensure the highest quality standards in luxury retail, we invite you to apply for this exciting opportunity to make a significant impact within our Maison.

The selected candidate will be offered a salary within the range of $120,000 - $140,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

Additional information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.