Quality Assurance Manager

• Oversees all product QC testing and related activities
• Provides the tools and resources necessary to foster an atmosphere of continuous improvement and employee development in the QA Lab
• Support continuous process improvements plant wide include: product quality, processes and cost efficiency
• Support continuous process improvements plant wide include: inventory control, reduce waste and management of physical and spectrometer lab
• Advocates sound business practices to support mill operational processes to produce a quality product within budget
• Maintains and ensures that the lab is contributing toward producing the best quality bar by reviewing samples, product chemistry and overall operational processes
• Guarantees timely and accurate test results from the lab
• Responsible for receiving, tracking, assessing and responding to customer complaints or issues
• Work with managers and employees to identify root cause of customer complaints and implement corrective actions
• Maintains and calibrates lab equipment to ensure in working order, ensuring reliability and accuracy of analytical and measuring devices
• Responsible for day-to-day implementation of quality system, including hold/release decision, retesting, etc
• Provides tools and training to develop employees in the quality process, serving as a true business partner in developing solutions
• Serves as the customer interface for quality items, including customer visits and problem-solving activities
• Reviews customer specifications for application of products
• Achieves and maintains certification from outside accreditation agencies, including but not limited to, NTPEP, ISO, ABS, State DOT’s
• Attends ACI, ASTM, and CRSI meetings to ensure company is represented at the organizations and serves on committees as needed
• Provides guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review
• Ensures compliance with employment laws and regulations, minimizing the company’s exposure to adverse outcomes of complaints, litigation, audits and inspections
• Accurately reviews and approves employee hours thorough the online Kronos time keeping system
• Demonstrates a passion for customers and world class customer service
• Promotes collaboration and working as a member of a team
• Adapts to change in a positive and productive manner

What You'll Need

• Minimum 1 year Supervisory experience required
• Minimum 2 years experience in a hands-on in a steel mill a similar environment preferred
• Ability to recall specifics, methods, and processes
• Operates a computer proficiently (Outlook, Excel, Word, etc)
• Experience with measuring devices (tapes, micrometer, inside outside calipers, etc)
• Must be able to multi-task and follow through with tasks and direction given as well as give direction to direct reports
• Must be able to work well with others and create a team atmosphere starting with safety
• Must be able to follow instructions given by supervisor or manager in timely and safe manner
• Comprehends and apply standards and procedures

Your Education

• Bachelors Degree in Metallurgy or Material Science