National Sales Manager - Contact Center

One of the largest privately held multiline independent adjusting companies in the US is hiring a Contact Center National Sales Manager. This individual will have extensive understanding of insurance contact center operations, metrics, KPI's, etc along with a successful history of business development within the vendor network on a national level.

Candidates can sit anywhere in the US but MUST be near a large airport due to the travel demands of this role.

Summary Of Authority And Responsibility

New business development and customer maintenance for all contact center accounts and clients.

Minimum Requirements

• College bachelor's degree or equivalent preferred.
• Five years of direct sales experience with contact centers.
• Preferably within the insurance and/or independent adjuster industry.
• Proven exceptional presentation, written, verbal and overall communication skills.
• Efficient in identifying opportunities to improve client relationships and accounts through consultative account planning and selling.
• Proven leadership skills in working with senior level management.
• Proven success in driving annual sales volume which exceeds revenue goals.
• Must have people skills and favorable (likeable) personality to effectively handle marketing and business development duties.
  
  

Location and Equipment

Inside and outside environment. Inside contact with Branch, Regional, and Business Development Managers, and senior management. Outside contact with clients, vendors, etc. Travel is a must.

Duties And Responsibilities

• Contact center sales and account development.
• Strong understanding of contact center business to include KPIs & SLAs.
• Prepare and present formal and informal proposals.
• Identify and capitalize on revenue opportunities.
• Proven success in leadership opportunities that create and/or strengthen client relationships through strategic account planning.
• Engage direct prospects to create new leads in order to develop a strong client base.
• Routinely attend and represent Custard Insurance Adjusters on related conventions, outings and events.
• Maintain a Positive “can-do” attitude toward everyone and positively execute company agenda.