Healthcare Provider Relations Analyst
Healthcare Provider Relations Analyst
Cigna Healthcare
Sunrise, FL
See who Cigna Healthcare has hired for this role
Job Title: Provider Relations Associate Analyst
Job Location: the Plano, TX / Sunrise, FL
Job duration: 12 Months Contract ( High Potential to Extent )
Schedule: M-F, 9:30 AM-6:00 PM CST
Responsibilities
- Contributes to the Provider Relations job family in a support capacity.
- Supports and maintains positive relationships with healthcare professionals within the network.
- Provides high-quality service to healthcare professionals.
- Provide assistance regarding education, contract questions, and non-routine claim issues.
- Coordinates communications process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.
- Assists providers in contract compliance and credentialing issues.
- Assists with the preparation or modification of provider contracts.
- Completes output (documents, analyses, product) in specific work areas to appropriate time and quality targets.
- Works under own initiative, prioritizes own work and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Provider Relations.
Skills/Requirements
- 1+ Year of inbound call center experience required
- Strong interpersonal skills, establishing rapport and working well with others
- Excellent verbal and written communication skills; ability to speak clearly and concisely.
- Ability to convey complex or technical information in a manner that others can understand
- Ability to understand and interpret complex information from others
- Strong customer service skills
- Computer proficiency, willing to learn new systems
- Ability to work in a goal-orientated environment
- Ability to meet high standards for attendance
- 1+ year of Previous Outbound or Inbound Call Center experience
- 1+ year of Customer Service Experience
- Prior experience working in a dental or medical healthcare environment
- Basic healthcare and/or dental terminology
- Intermediate PC Skills required
- Ability to receive information from dental/medical terms and communicate it to others in a clear manner
- Previous production experience is a plus
- Ability to use multiple systems on a computer
Education:
- High School Diploma or Equivalent
-
Seniority level
Associate -
Employment type
Contract -
Job function
Customer Service -
Industries
Hospitals and Health Care
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