1r Agency is a rapidly growing e-commerce design, strategy, and technology firm with a portfolio of notable fashion, beauty, and lifestyle clients. Together we work to transform digital shopping experiences and establish a solid online brand identity for our clients. We are seeking a project manager motivated to nurture their career and contribute to a growing and evolving agency. This opportunity will allow you to build relationships with our high-profile clients, as well as work in a highly collaborative team setting. This role is focused on our growth and managed services offering for brands with pre-existing sites. You will report to the Director of Managed Services and Director of Client Services.
Responsibilities
Ownership of day-to-day client communications and building of long-term relationships
Collaborate with the internal creative, strategy, business analyst, and development teams
Understand project goals, gather requirements, participate in scoping, and deliver estimates
Collaborate with resourcing manager to produce project timelines and delegate tasks
Monitor progress and provide financial tracking updates to manage client and internal expectations
Organize meetings and facilitate calls, taking meeting notes and prioritizing tasks
Coordinate with third-party partners to define roles and responsibilities for project execution
Proactively participate in solutioning and troubleshooting
Participate in quality assurance testing
Produce statements of work and change orders
Identify opportunities to improve existing processes
Contribute to the development of new services and offerings
Qualifications
2+ years project management experience (at a digital agency focused on e-commerce is a plus)
Understanding of e-commerce web design, UX, and development process (Shopify experience preferred)
Familiarity with e-commerce technology solutions and third-party applications
Experience with project planning tools (ex. JIRA, Monday.com, Harvest)
Strong communication and writing skills with a customer service orientation
Organized and detail-oriented, with the ability to juggle multiple projects at once
Solution-oriented and natural problem solver
Business understanding in the fashion, beauty, and/or luxury lifestyle space
Eager to work in a small and fast-paced boutique environment
Technically savvy and proactive about independently learning new developments in the digital space
Benefits
Fully Remote Position
Early Friday closure all year round
Half-day Summer Fridays
Comprehensive medical, dental, and vision insurance
401k program
Competitive PTO days (vacation, personal, sick) and Company Holidays
Opportunity for internal / cross-departmental education and learning
Opportunity for career development and growth
Collaborative and close-knit team with access to executive-level team members
Employment type
Full-time
Referrals increase your chances of interviewing at 1r by 2x