DME Account Manager

ACU-Serve delivers billing solutions to HME (Home Medical Equipment) providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped HME businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches. Unlike traditional billing service models, ACU-Serve provides HME clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third party billing vendor.

POSITION SUMMARY:

The Account Manager will be responsible for the overall well-being of dedicated clients. The Account Manager must ensure the company is performing at its highest potential with oversite on the amount of work needing to be completed on each account. The Account Manager must ensure high levels of productivity and efficiency while seeking to reduce costs. The Account Manager must communicate client needs effectively and timely to achieve company goals. The Account Manager must understand the needs of each client they manage. The Account Manager must be able to analyze data and communicate findings.

DUTIES & RESPONSIBILITIES:

• Work as the lead point of contract for all matters specific to a client account
• Maintain and build strong, long-lasting relationships.
• Assist with challenging client requests or issues escalations as needed.
• Identify new business opportunities with existing clients and escalate.
• Solicit employee feedback and respond timely to the clients and staff.
• Identify and address problems and opportunities for the company.
• Ensure client work is completed on time.
• Determine company needs and connect departments or groups to work together to solve problems.
• Collaborates with leadership for onboarding of new clients and projects for existing.
• Collaborates with team members to ensure seamless business execution, reinforce positive moral and uphold company values.
• Consult with trainers, other managers, and executive leadership.
• Pro-actively solves problems and provides timely resolution to ensure minimal impact on the company and its client
• Work on multiple projects simultaneously and adapt to changing priorities.
• Meet multiple project deadlines while maintaining accuracy and attention to detail.
• Display commitment to quality service through appropriate follow through, urgency and persistence.
• Help promote a company culture that encourages top performance and high morale.  Performs other duties as assigned.

QUALIFICATIONS & EXPERIENCE:

• Proven work experience as an AR Specialist or relevant role
• Demonstrate the ability to communicate, present and influence leadership at all levels of an organization, including executive level management.
• Experience delivering client-focused solutions to customer needs.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Claims, Clarity and Smartsheet.
• Strict adherence to company philosophy/mission statement/vision and goals
• Excellent interpersonal skills and communication with all levels of management and employees
• Critical thinker who can analyze situations and make decisions that support company goals and help to solve problems.
• Strong verbal skills with a mix between soft and hard skills.
• Strong motivational and listening skills.
• Strong written communication skills.
• Strong project management skills with the ability to help coordinate multiple projects.
• Organized and able to create multiple timelines and schedules.
• Able to multitask, prioritize, and manage time efficiently.
• Able to analyze for positive results.

ACU-Serve is an equal opportunity employer and is committed to providing a workplace that is free of discrimination of all types and promotes diversity, inclusion, and respect. We prohibit discrimination and harassment of any kind based on race, color, sex, gender, religion, creed, sexual orientation, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. ACU-Serve makes hiring decisions based solely on qualifications, merit, and business needs at the time.