Customer Service Supervisor (Remote)

Employer Industry: Customer Service

Why Consider This Job Opportunity

• Up to competitive salary
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer service quality
• Continuous improvement culture
• Training and development opportunities provided
  
  

What To Expect (Job Responsibilities)

• Evaluate, coach, and lead CSR's in accordance with customer service processes and procedures
• Assist the Customer Service Manager in managing and leading the Customer Service Department
• Train new CSRs on systems, policies, processes, and procedures
• Monitor call queues in real-time to ensure high-level service and respond to unfavorable call trends
• Resolve escalated calls and provide direction and support to staff
  
  

What Is Required (Qualifications)

• Must have 3 years of Customer Service supervisory experience
• College degree preferred
• 3 years of Insurance experience preferred
• Working experience with MS-Office, including advanced Microsoft Excel skills
• IVR management skills
• CCaaS experience management skills
• Excellent written and verbal communication skills
  
  

How To Stand Out (Preferred Qualifications)

• Previous experience in IVR management or CCaaS experience
• Strong analytical skills
• Experience in data analysis and reporting
  
  

#CustomerService #CareerGrowth #TrainingOpportunities #CompetitivePay #ContinuousImprovement

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