Business Analyst

ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.

At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.

With over 100 employees worldwide, we still maintain a close-knit culture. Join us at ProofID and be part of an exciting journey towards revolutionising identity management while working alongside world-leading customers.

Role Summary:

We are currently searching for an experienced business analyst consultant to help us guide our customers and meet their business needs.

Objectives of the role

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels.
• Create and implement precise management plans for every project, with attention to transparent communication at all levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine and develop user requirements for systems in production, to ensure maximum usability.

Key responsibilities

• Partner with customers across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties!
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
• Develop meaningful and lasting relationships with partners for optimized systems integration and
• respond to questions and concerns from managers and executives with supporting research and recommendations

Key Competencies

• Extensive of experience in analytics and systems development
• Proven analytical abilities.
• Experience in generating process documentation and reports.
• Excellent communication skills, with an ability to translate data into actionable insights.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in information technology or computer science
• High proficiency with Ping Identity, ForgeRock and SailPoint IAM (Identity and Access Management) technologies
• Strong working knowledge of relevant Microsoft applications, including Visio.
• Proven ability to manage projects and user testing.
• Extensive experience with data visualization
• High proficiency in technical writing
• Industry certifications

Our Values:

WE DO GREAT WORK WE VALUE OUR CUSTOMERS

WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS

ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neurodiversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.