Develop the customer service team, focused on delivering outstanding customer support and develop customer relationships and accountability amongst team members.
Ensuring that all aspects of the customer service department are set up to exceed company goals., and preparing plans to address areas that are under performing.
Be familiar with, and follow all customer SOP's.
Perform staff evaluations and work with Operations Managers on career development plans for their team.
Establish work schedules and procedures and coordinate activities of the team to ensure optimal shift/team logistics.
Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
Other duties as assigned by management.
Requirements
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine and moderately complex reports, charts, and graphs.
Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements.
Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
Must be able to read, write and speak English fluently.
Education & Experience
High School diploma or equivalent.
4 years of customer service experience in logistics, transportation, warehousing, or distribution experience preferred.
Must demonstrate ability to meet deadlines.
Strong communication skills required.
Extremely customer service focused for both internal and external customers.
Results oriented, organized, and high energy.
Willingness to train in areas unfamiliar with.
Flexibility in schedule to adjust to business needs.
Specialist Certifications
None
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage
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