Technical Trainer

Opportunity Overview

ZeroFox seeks a dynamic and creative Technical Trainer to support customer-facing and internal training. This individual will create and deliver consistent, world-class training experiences for our customers, MSSP partners, and internal employees. This position in London will support international enterprises and MSSP partners, with a secondary focus on North American clients.

The ideal candidate will have a proven track record in training content creation and delivery, specifically focusing on cybersecurity and/or threat intelligence. In addition to having proven experience delivering training in a fast-paced environment, qualified candidates must possess a growth mindset, strong leadership and communication skills, and a great attitude.

A background or experience in Intelligence is a significant plus.

Role And Responsibilities

• Help build out ZeroFox’s current training program for multi-modal delivery, in-person, online, and hybrid solutions
• Deliver various training events (including onboarding, product upskilling, mentoring, and knowledge sharing) and guide advocates through program changes
• Update knowledge base items, training materials, and QA forms
• Guide, direct, and set training priorities to meet milestones and other schedule requirements
• Assist with developing, maintaining, evaluating, and improving training programs, materials, and resources such as software manuals, quick reference guides, and online learning modules
• Monitor student enrollment and attendance; prepare records of training activities and student progress
• Build and maintain assessment and feedback mechanisms to validate learning and engagement, and identify areas for improvement
• Build strong relationships with customers and across ZeroFox business units
• Work with Sales, Sales Engineers, Professional Services, Product, and Customers to define individual customer requirements, engagement schedules, and execution milestones
• Deliver technical content (across multiple products) to different audience levels for internal, customer, and MSSP partners via onsite/in-person and virtual classroom, as well as recorded formats such as LMS courses and knowledge based videos
• Learn technical products quickly with minimal supervision – collaborate with diverse stakeholders including Product Management, Engineer, Sales, Product Marketing, etc.
• Identify and communicate any training session trends, challenges, or obstacles
• Help evaluate customer training requirements and implement a roadmap for continuous improvement
• Provide configuration guidance post-training to ensure successful ongoing usage and value
  
  
  

Required Qualifications And Skills

• Previous experience in a similar role in enterprise SaaS, typically obtained in 3+ years
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients
• Excellent customer relationships, project management and organizational skills – ability to prioritize and manage multiple simultaneous deadlines
• Experience creating and delivering technical training content in various formats (instructor-led, on-demand, and interactive eLearning, recorded “how to” videos, etc.)
• Experience delivering technical training to both internal and external (e.g. customer and partner) audiences
• Experience with the creation and delivery model for Computer Based Training (CBT) via Learning Management Systems (LMS)
• Ability to travel domestically and internationally as needed, in accordance with health & safety guidelines; 10%-15% travel is expected
  
  
  

Desired Qualifications And Skills

• Previous experience or working knowledge in Threat Intelligence.
• Written and spoken fluency in Spanish and/or French
• Knowledge of data analytics, dashboards, and reporting
• Working knowledge of various tools: Docebo, Monday.com , SalesForce, Superset, and Zendesk.
• Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
• Propensity to thrive on change and general dissatisfaction with the “status quo”, founded on the belief that great is better than good
• Past experience working in training, technical support, and/or configuration capacity
  
  
  

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Comprehensive private insurance and EAP
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
  
  
  

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!
  
  
  

Other Information

• This position may entail up to 10-15% travel
• This role is based out of our office in London (hybrid)
• This role requires occasional work on nights and weekends as needed
  
  
  

About Zerofox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.