Wipro’s Post

There are many great examples of how AI is transforming customer experience, such as here in the Telcom space with our partner AmDocs. However the business value is unlocked through helping customers standardise data management at scale.

Unlocking Efficiency: Companies globally aim to slash customer support time by 65%, and VoiceWorx AI Service Assistants are leading the charge. Discover how businesses can maximize operational efficiency and elevate customer satisfaction here https://bit.ly/3vwxdLZ made possible by highly trained and tested AI Service Assistants. #ai #aiagents #customerexperience #business #tech #gpt

There are three categories of #AI usage for Telcos - one is at their outreach, sales, and customer service, second is in the edge about the customer experience, and third is about leveraging the info collected at the edge to serve the customer better. The following Forbes article covers just the first category. Other two categories are quite vast and seemingly still unexplored. #aiadoption #aiapplications #telco

🌟✨ Discover the future of communication with VitalPBX! 🤖🎙️ Learn how our NEW AI Assistant and Voice Hub features are revolutionizing the game in our latest blog post. Don't miss out on the cutting-edge technology! 💻🔝 #VitalPBX #AIAssistant #VoiceHub

🙌 For utilities companies, a new generation of voice assistants is now available to answer customer phone calls, promising higher conversion rates, better customer experiences, and a higher degree of control than ever before. 📞 Our latest blog highlights some of the most common call flows to automate in utilities with a customer-led voice assistant. 👀 Check it out here: https://bit.ly/3TgeKeR #VoiceAI #VoiceAssistants #AI

How to Leverage Generative Artificial Intelligence in Customer Service https://lnkd.in/gGE7DBns

How to Leverage Generative Artificial Intelligence in Customer Service https://flip.it/3Ja-EL

💡 Be confident in your artificial intelligence with #ZendeskAI: https://zdsk.co/41VPXAA 💯 Here at Zendesk, we're committed to making the confidence level of each customer service prediction available to you transparently. 👏 Why? Human oversight is crucial to applying #GenerativeAI in CX because technology should complement, not replace, human interactions.

#OperationAssuranceTransformation: We're redefining operational excellence and customer satisfaction with our AI/ML-powered assurance automation solutions! Dive into how we've empowered leading global telecom operators and satellite communication providers to achieve the following: • Over 90% reduction in incident investigations. • Up to 30% decrease in resolution times for subscriber-impacting issues. • Predictive insights into thousands of potential service disruptions, safeguarding customer experiences. Curious to see how our Assurance solutions can revolutionize your operations? Connect with us for a deep dive into how we've done it! and discover how we can tailor our expertise to your unique challenges. #TelecomSolutions #OperationalExcellence #AI #ML

CX can refer to many things—customer service, customer support, customer experience, and so on—but they all come down to helping customers. It’s one of the most important priorities for every business who wants to stand the test of time. #GenAI has the power to radically transform the way humans interact with each other and with businesses—and one of the first places many people will experience that impact is in CX. Many companies are asking themselves how, when, and where to leverage AI in their CX orgs. They have questions like: Should we build our own AI in-house, use a help desk add-on, or go with a dedicated solution? Which training data should you use? What should your expectations be, and what lessons can you take from other companies who’ve already made the move? Today, we can share that our AI in CX Benchmark Report answers those questions and much more! We've asked leaders in CX what success they're finding in their CX orgs, when they plan to adopt AI if they haven't already, and what impact AI has on key metrics like cost per resolution, CSAT, and deflection rates. Download the report to see how you stack against the competition ⤵ https://lnkd.in/eAv-zBMs