Vitu’s Post

Hot Dogs & Unreasonable Hospitality = Lasting Word of Mouth Marketing I know, you're asking how in the heck hot dogs have anything to do with creating exceptional personalized hospitality experiences that lead to the most coveted marketing out there...word of mouth. Well, if you're in the wine, restaurant, or retail business check out this video and share with your team about delivering unreasonable hospitality and how this framework came about through serving hot dogs at a three Michelin Star restaurant. https://lnkd.in/gh-deJdD

Hot Dogs & Unreasonable Hospitality = Lasting Word of Mouth Marketing I know, you're asking how in the heck hot dogs have anything to do with creating exceptional personalized hospitality experiences that lead to the most coveted marketing out there...word of mouth. Well, if you're in the wine, restaurant, or retail business check out this video and share with your team about delivering unreasonable hospitality and how this framework came about through serving hot dogs at a three Michelin Star restaurant. https://lnkd.in/gh-deJdD

A hot dog? 🌭 Yes, that’s right—a hot dog! That’s what it took for restaurateur Will Guidara to dazzle some visiting clients who were fine dining at his four-star, award-winning restaurant, Eleven Madison Park, in New York City. According to the hospitality mogul, his success was the result of dedication, hard work, and attentive listening to his customers. He penned the concept of ‘Unreasonable Hospitality’, a philosophy based on transforming ordinary transactions into extraordinary experiences. He highlights 3 key points for achieving success when serving people: 1. Be present. Care about what you are doing. Listen to what people are saying and not saying. 2. Take what you do seriously, without taking yourself too seriously. 3. Give people a sense of genuine belonging: ‘One size fits one’. Don’t treat people like a commodity. According to Will, we live in a service economy. This means that making good products is just not enough. He goes beyond to say that it’s not the cost of the gesture that matters; it’s how it makes people feel. #hospitalityindustry #customerservice #valuecreation #branding #success #restaurants

Great interview about next level hospitality and leadership. This book was featured in 'The Bear' a great series I watched recently about the restaurant business - also recommended

Hear from SEVENROOMS SVP of Sales Austen Asadorian as he discusses how restaurant operators can run more profitable businesses. Don't miss out on this conversation with Shawn P. Walchef of Cali BBQ Media. #revenuemanagement #revenueoptimization #restaurantmanagement #restaurantbusiness #restauranttech #sevenrooms

In this episode of Service Drive Revolution, I sit down with Will Guidara, former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on "unreasonable hospitality," the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Tune in to discover the key lessons Will learned throughout his career and how they can help you elevate your service game to elite levels >> https://swiy.co/M3mF

“Setting the Table”, author Danny Meyer ‘Setting the Table’ is Danny Meyers' guide to the world of hospitality. Mr. Meyer is the CEO of Union Square Hospitality Group (USHG) and has decades of experience as a restaurateur in New York City. Working in arguably one of the most competitive environments for restaurants, Danny Meyer has managed to make a name for himself, synonymous with good hospitality and impeccable quality. His book, ‘Setting the Table’ gives us insight into his philosophy on hospitality. What stuck with me the most is his philosophy: treat people well enough that they keep coming back for more. But, how do we go about treating people well? There are endless kind people in the world, but that doesn’t guarantee they all succeed. This is what I learned from Meyer as he teaches through stories of his own experience. Explaining the ins-and-outs of key moments in his business, instances of personal doubt and pivotal milestones. It’s harder than it looks but when done well, it looks effortless. One question that came from the audience, including me, was this: what’s the most important item missed by restaurateurs during an opening? Danny replied immediately, “Practicing.” FHS cheers on such a remarkable establishment. Have a seat at our table as you see how Danny Meyer re-frames our preconceptions. #bookreview #futurehospitalitysociety #DannyMeyer #hospitalityindustry

I’m wrapping up my first full year with bartaco and it’s been a journey to say the least… we: -Launched Ecotrak -Restructured the team -Opened locations from Miami to Boston and everywhere in between -Inspired my team members to get their CRFP certifications -created partnerships w/ vendors and suppliers -bridged the gap between construction, ops and facilities the list is too long to write it all down… We wouldn’t be here without everyone’s buy-in. We wouldn’t be here without the support of the board and executive team. We wouldn’t be here without looking inward, challenging one another to be the best we can be… I cannot wait for 2024 and cannot wait to continue to share the bartaco lifestyle with the world. We have some big things planned for the next 18-24 months as we continue to push the innovation envelope across the industry… 🚨Watch out🚨 There’s a taco wave coming…🌮🌊💪🏽 (🔊Sound On🔊) Restaurant Facility Management Association RestaurantSpaces National Restaurant Association RestaurantPoint Event #restaurants #business #hospitality

This was such a comfortable and naturally flowing conversation! Anthony gives so much value back to our industry with his immense amount of free content that informs business owners up to the minute of legal and regulatory changes and what they mean in simple terms! Anthony is such a great ally for our industry. He volunteers on industry boards, donates time and money to causes that support our workers, and is just one great dude!! Please follow him and subscribe to his podcast for incredible and important content everyday! *if you have heard my life story - skip to the last 21mins where we get into the meat and potatoes of the industry conversation! #restaurantindustry #restaurantmanagement #legalcompliance

Check out what Jonathan Horowitz has to say about the state of hospitality & current challenges facing the hospitality industry in Texas.