Travel + Leisure Co.’s Post

Salamander Hotels & Resorts, founded by Sheila Johnson, co-founder of Black Entertainment Television (BET), is a collection of luxury properties that offer unforgettable experiences. From the famous Middleburg DC to the Aurora Anguilla Resort & Golf Club, these properties share key qualities of luxury, inclusion, and diversity. As we celebrate Black History Month, let's recognize Johnson's remarkable achievements and contributions to the travel and hospitality industry. #TravelTuesday #BlackHistoryMonth #Travel #Meetings #Events #Incentives #CDMeansBusiness #Diversity #DiversityMatters

Yes to 100%

Goodness, a world away, a lifetime ago – but oh what an experience to learn and analyse the ecosystem of an outstanding customer experience provider. From back of house, through the service line to front of house and the systems and procedures in between – I feel lucky to have had a taste of this glorious playground and how each and every touch-point can create a memorable moment! I remember writing a report about my time at Gleneagles – a study requirement to complete your practical. Not only was it reflective on my personal learnings there, but it was an observation about an ecosystem of care. Care for their customers, staff, the environment and wider community. Gleneagles operational excellence was wrapped around their total quality management in practice, with a focus on continuous improvement. ISO qualified and committed to the very best standards, yet relaxed, welcoming, warm and well, glorious! These foundations are still invaluable to formulating true human-led CX today. Blending technology, storytelling, service design and culture. Invaluable parts to a wholistic CX ecosystem, no matter your seniority or skill set. I still can't recommend enough how hospitality experience can inform and enrich real-time understanding of real customer needs, empathy, emotion, pressure and expectations in the flesh. If you want to explore more about their commitment today, check out their impact here for a taste of how they define their glorious: gleneagles.com/our-impact What a legacy to own 100 years on - here's to 100 more! 🙏 👏🥂🍾🦅🚂💨⛳️

The culture of a company is a choice. Whatever the motto or credo says, it is clear to see whether the company is truly committed by watching how employees interact with each other.

A 2019 IAAPA study shows North American families visit Family Entertainment Centers (FEC) 3.2 - 4.6 times per year on average. The study also indicates that guests spend between $12 - 22 per visit. As CEO of Boomers Parks, my goal is to create an environment that makes guests want to come back for more. How is this done? Adding exciting attractions, creating new and unique menu items, employing friendly, welcoming staff and more. The more guests visit, the higher the guest spends. How are you keeping guests coming back to your FEC? Let me know in the comments below!

Hospitality is more than a profession; it's an art of giving. Strive to offer your guests the pinnacle of your abilities, embodying Eleanor Roosevelt's timeless wisdom. #futurehubasiapacific #educationalconsultancy #nepal #fyp #quotes #hospitality #HospitalityGoals #ExceptionalService #GuestFirst #HospitalityIndustry #ServiceMatters #HospitalityManagement #HospitalityLife #HospitalityCareer #GuestRelations #HospitalityTraining #HospitalityStudents #HospitalityProfessionals

This Father's Day, we're honored to share the timeless wisdom passed down from our associates' dads, inspiring us with valuable life lessons and cherished memories. Join us in celebrating the guiding lights in our lives and the wisdom that shapes us. Happy Father's Day from Crescent Hotel and Resorts! Comment below to share the best advice you’ve received from your father. #FathersDay #CrescentHotels #BestAdvice

🚨Hospitality Alert🚨 A recent encounter at the new Rooftop at Riverside in Bonita Springs, FL, marked a celebration of life. Picture this: a 70-year-old birthday party graced our establishment, with the guest of honor being none other than the esteemed wife of a legendary Hall of Fame basketball player. Faced with the challenge of curating a distinctive experience for someone who seemingly possesses everything one could desire, I went on a mission to transcend expectations. I went next door to a quaint convenience store and found a small treasure: a whimsical travel cup adorned with a teddy bear and a charming message – "smile." With this inspiring find in hand, I seized the opportunity to add a touch of genuine warmth into the fabric of this celebration. A personalized note on the cup's back read, "Happy Birthday from your friends at Rooftop at Riverside." It was a small gesture with a profound impact. The unveiling of this unexpected gift was met with astonishment and joy by the birthday goup. The jubilant recipient, overwhelmed with emotion, declared it the most thoughtful gesture she had experienced in a long time. And just like that, a new regular and enthusiastic ambassador for the bar was born. In the world of hospitality, these seemingly inconspicuous moments become the backdrop of unforgettable experiences. It's the commitment to going above and beyond, crafting personalized touches that resonate, and leaving an indelible mark on each guest. This dedication is what sets you apart, making your establishment more than just a bar – it's a haven of heartfelt connections. Hospitality is truly about transcending the ordinary, embracing the unexpected, and infusing each interaction with sincerity. Keep it real, stay true to your brand, and let the spirit of sincere hospitality be the guiding force in creating memories that linger long after the celebration concludes. 👇🏾Let me know your thoughts on hospitality and what you do or have experienced that leave lasting impressions. #philospitality #whereisphilwills #bar #business #consultant #hospitality #craft #philosophy

Sometimes creativity is the key element in hospitality. Check out how to combine creativity with initiative to create customer service they will re-tell for years in this example from my friend Phil Wills ! #hospitality #customerservice #customerexperience

In the realm of promoting a luxury hotel, authentic storytelling stands out as the key to creating a memorable and compelling brand narrative. 🏨✨ 📖 Storytelling that Resonates: Authenticity in storytelling isn't just about sharing facts; it's about crafting a narrative that resonates with your audience. Share the unique history, the passion behind the establishment, and the extraordinary experiences that make your luxury hotel one-of-a-kind. 👥 Connecting with Guests: Authenticity builds trust, and in the luxury hospitality industry, trust is paramount. Share stories that showcase the genuine connections your hotel has made with guests. Highlight their experiences, testimonials, and the personalised service that goes above and beyond expectations. 🤝💖 🌍 Cultural Integration: Embrace the cultural essence of your location. Storytelling becomes more powerful when it reflects the rich heritage and traditions of the destination. It's not just about staying at a hotel; it's about immersing oneself in a unique cultural experience. 🌐🏰 📸 Visual Appeal: Utilize captivating visuals to complement your storytelling. Share stunning images and videos that capture the luxurious ambiance, attention to detail, and the overall experience of staying at your hotel. Let the visuals speak volumes about the opulence and sophistication your establishment offers. 📷🌆 🌟 Creating Memories: Luxury isn't just about amenities; it's about creating lasting memories. Share stories of extraordinary moments, whether it's a personalized surprise for a guest, a special event hosted at the hotel, or a breathtaking view from one of your suites. 🎉🌅 In the competitive world of luxury hospitality, authenticity sets you apart. Craft a narrative that goes beyond the ordinary, creating an emotional connection that lingers in the minds of your audience. Elevate your brand through genuine, compelling storytelling. ✨🚀 #LuxuryHospitality #AuthenticStorytelling #HotelExperiences 🏨💫 https://lnkd.in/eqjYgYbP