Travel + Leisure Co.’s Post

When I got into this industry, 25 years ago, never did I dream of working with the list & caliber of talents I did for most of the time at Hyatt Hotels Corporation, Mandarin Oriental Hotel Group , Firmdale Hotels PLC , Dorchester Collection and Langham Hospitality Group {hence I have a Pinterest Album to remind me some time}. The key to it was: to be personal, discreet, trustworthy, accommodating, authentic, make them feel safe and treat them with simple humanity, to always be three steps ahead {because always something else popped up that had higher priority than the previous priority}, to look after the entire crew and not just the talent {because it goes a very long way}, to be there more or less 24/7 and to be that one-stop-shop. It had a lot of benefits, and not only did I travel, got unforgettable rewards and invitations/experiences, learned a lot from the most demanding, creating complex project management situations, working for clients that needed to get the best out of me and the efficiency of and communication to my teams, but nevertheless it combined my hobby of music, film, tv and entertainment with my passion of hospitality & care but it also showed me a side of most of my clients that will stay with me forever. Gratitude 🙏 #entertainmentsales #hotellife #hotelier #entertainmentindustry #eventmanagement #careerdevelopment #lovewhatyoudo #hospitality

Our recent ✨TEAM BUILDING EXPERIENCE✨with Hilton hotels management team was a success! This recap video celebrates their incredible dedication to Joy, human connection and positive POSITIVE WORKPLACE CULTURE as they supported each other through every step of the process. From the tutorial videos we made, to the in-person choreography lessons, we are thrilled with the COLLABORATIVE IMPACT this team bonding experience created as they celebrated their 40th anniversary in Salt Lake City! Thank you for TRUSTING us and our methodology of using movement to create this TEAM BONDING EXPERIENCE. —- 👩🔬THE SCIENCE BEHIND WHY THIS WORKS🧑🔬 During the process they were releasing this wonderful D.O.S.E of happiness, a brain cocktail explained below. ⚡️DOPAMINE - Purposefully working together towards achieving a unique goal ⚡️OCYTOCIN - United together as they move to the same beat, generating team cohesion ⚡️SERATONIN - Experiencing deep joy as they smile & laugh together on this shared multi-week journey ⚡️ENDORPHINS - Activated by physical movement. ___ 🐘 THE ELEPHANT IN THE ROOM 🐘 Yes, dancing can be incredibly vulnerable. “I’m not a dancer” a phrase used often in our society and by many companies we do this for. Generating trust and team cohesion takes time. —- 🥳THE IMPACT - A shift from vulnerability to trust 🥳 Hilton’s leadership team had a foundation of positive company culture, and by using strong communication skills and meeting them where they were at in their skill level, we were able to shift participants from a place of uncertain vulnerability to trust and collaboration. #JOYMOB #flashmob #teambonding #teambuilding #hiltonhotel https://lnkd.in/gHnmeKGz

Embracing each day with a smile and welcome guests to a world of hospitality ✨🏨 Excited to be the face of exceptional service.From check-ins to warm greetings, I'm here to ensure your experience is top-notch. Check on our upcoming project #FrontDeskMagic#HospitalityGuru#GuestExperience#ServiceExcellence#WelcomingVibes#HotelLife#CustomerFirst#SmilesAllAround#CreatingMemories#HospitalityIndustry

Check out what our guests have to say about us! We look forward to welcoming you to our hotel. https://lnkd.in/gqBUPSGa #review #starreview #customerreview #testimonial #feedback #happycustomer #clientreview #customerservice #customerexperience #feedback #guest #reviews

My job introduces me to the most amazing people! A few months ago, I got to spend a morning with Candice Koseba at Montage Healdsburg, learning the art of beelining. What’s that you ask? Check out the story in the summer issue of Distinct, the magazine of Montage Hotels & Resorts and Pendry Hotels & Resorts. And if you like honey, grab some from Sonoma County Bee Company. It sells out fast! #distinctmagazine

Always do Consistent Experiences Always do Consistent Experiences for guests! Trust and great hospitality should be consistent. #shorts #bookdirect #directbooking #rentalproperty #consistency #experience #guestexperience #shorttermrental #str #hospitality #boostly #boostlyuk Mark Simpson 🚀

In the fast-paced world of hospitality, crafting memorable experiences is key. AI-Solution is here to support these experience creators every step of the way. 🌐🍸 #FastPacedHospitality #ExperienceCreators - AI-Solution Louis-Gabriel Lafontaine-Hebert

T- 3 Days for me to hit the milestone of LIFETIME 1000 NIGHTS with Marriott International! I am a huge fan of SHAKESPEARE. As a kid, I religiously read all his works, 38 plays, 154 sonnets, 3 narrative poems, imprinting it in my mind. Over the years, my interests diverged, but I still have a good memory of his works. "What's in a NAME? That which we call a Rose, by any other name would smell as sweet". This was Act II, Scene II of Romeo and Juliet and remains one of he most Iconic lines of the Bard of Avon. Now Marriott Hotels have just announced a change in NAME of SNA a.k.a Suite night awards to NIGHTLY UPGRADE AWARDS. Now, you may ask, What's in a Name? In this case, I am a little suspicious, considering past history. Is it a sneaky way of Marriott to say that Suite night may not be 'Suite', but merely a better room vis a vis a better view or higher floor? That latter seems more realistic. In this case, we must pay close attention to the name change because I am pretty sure it means something different. Now full disclosure, As the WORLD'S GREATEST AMBASSADOR ELITE of Marriott Bonvoy for the last 3 years, I have lived in SUITES during all this time. Never had to use the SNA. Every single hotel I go, they give me a Suite upgrade and I am grateful for that. So I am not personally worried. But what bothers me, is the hypothetical situation and it may hold true someday, What if I was a Platinum or Titanium member? I think by these new changes, I am getting the short end of the stick. The one positive change is that Nightly Upgrade Awards can now be applied to hotels where SNA wasn't available before such as The Ritz-Carlton Hotel Company, L.L.C., EDITION, Aloft Hotels and Protea Hotels by Marriott®. This is a positive development for sure and good job by Marriott. But for everything that they giveth, they taketh away. Before Suite night awards would be confirmed 5 days out, now its 3 days out. Anthony Capuano, that's not cool. 3 days out is such a less time, by then all the suites could be bought for through regular bookings. The chances of getting an upgrade get miniscule as we reach closer to the reservation date. Learn from Hyatt Hotels Corporation. Their Suite night awards CAN BE CONFIRMED AT THE TIME OF BOOKING ITSELF. How awesome is that? Also, 1 SNA award can be used for a booking of max 7 nights which is outstanding!!! HYATT Hotels are the best and I really applaud Mark Hoplamazian for still having award charts and really making the World of Hyatt the best Loyalty hotel program in the World!! Coming back to Marriott, another change to the SNA which they indicate will be positive will be that 20% more of the room inventory will be available for upgrades. The devil is in the details. We don't know how much of the 20% is for suites and for rooms with view or on a higher floor. What if its 1% suites and 19% better rooms which most likely is the case? Haha. Tony, Do better, be like Hyatt!! David Marriott, Bill Marriott, Leeny Oberg

Our Guest Review!! Visit our website and Book your stay at our hotel. https://lnkd.in/giWDbzBG #guestreview #guestfeedback #happyguest #guestsatisfaction #guestappreciation #review #customerservice #customerexperience #feedback #guest #customerreview #reviews