Had an awesome experience at Nebraska Furniture Mart today. I was so nervous, this was the first time that I have ever gone to buy furniture for a bedroom since losing my vision. Upon entering the store, security quickly assisted me in finding a sales rep. Once I was paired up, they asked me lots of questions to figure out what type of bedroom I envisioned. I then showed him the room dimensions provided by the apartment so we could ensure everything would fit. The goal was to find a new bed, dresser, and nightstand. It wasn't exactly a quick process, even though the sales rep knew kind of what to show me, I had to go explore each item by touch. If I found something I liked, the rep would give me the price and check if it was in stock or not.
After some time, I landed on my bedroom options. Now, the fun part. Trying out matrasses. It only took me about 3 tries to land on the one I wanted to buy.
Did some information gathering and the rep processed the payment, scheduled shipping, and printed out a confirmation receipt.
This is what inclusion looks like, no judgement, no pain, accessibility from start to finish, patient, no pressuring reps, etc. I believe I had the same experience or at least as close to the same experience as any other customer would have had. Let me tell you, this is one of the rare times I get to say that.
This store was located in The Colony, Texas. Keep it up NFM!
#Accessibility #InclusiveShopping #Inclusion #DisabilityInclusion #Stores #NFM #TheColonyTX
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