American Airlines’ Post

American Airlines After being a loyal executive platinum member for many years, I experienced the most heartless and derogatory service I can even imagine today with my two nieces. They were traveling unaccompanied at 16 and 14 years old. After checking in, and being walked to the gate by their mother, they had multiple flight delays of 6 hours total. When they proceeded to board they were spoken to in such an abusive tone by the gate agent and told they couldn't get on the flight because they didn't have a guardian. The girls phoned their mother who explained that she walked them to their gate and was then told she could leave them to wait (it was a 6 HOUR DELAY) because she had to return to work their ages didn't require her to stay. She was also told the same by TSA when she double checked. When she asked to speak to the gate agent, she was treated with explosive language and told that they would have to stay at the airport until their mother could come and get them. When asked to speak to a supervisor the gate agent hung up on her.

American Airlines... continued... Another gate agent came over, and overrode the first agent and let the girls get on the flight. The flight attendant on the plane phoned the mother on the girls cell phone to apologize and to tell her that everything was alright and the girls would be taken good care of now. To say this was already a brutal first travel experience for them would be an understatement. However, it gets worse. About 30 minutes into the flight another gate agent phoned the mother back to tell her that they should have had her arrested and her children picked up by child protective services for leaving them at the airport. I am just completely BLOWN AWAY. This doesn't even feel real. The mother is absolutely beside herself and the girls were crying when they boarded the flight. A simple call to customer service to address this complaint feels far too small. SHAME ON YOU for having employees that feel entitled to this type of behavior in general, but especially towards children. I demand to hear from someone at your airline that is of high enough rank to make a difference here in this situation. I can be reached via my DM.

American Airlines is one of the best airlines to fly with families! This morning on a flight out of Boston, the airline crew noticed my children were nervous about the flight and the pilot along w the crew welcomed my children individually and even let them take a photo during boarding! American Airlines- thank you for going above and beyond for family travelers, excellent job!

It would wonderful if American Airlines could align its policies with those of a myriad of other airlines who support the United States Public Health Service officers as military personnel. The USPHS is one of eight uniformed services of the United States government. These officers are highly deployed within and outside the United Srates in support of COVID-19 and other infectious disease relief, humanitarian issues, and natural disasters. American Airlines should give these uniformed members the same allowances as the military, which, according to federal law, they are. Feel free to reach out to me to discuss!

As a Platinum Pro long-time customer of American Airlines, I've noticed a concerning decline in cleanliness, delays, cancellations, and overall service quality. Admirals Club lounges, once a sanctuary, now lack the service and food options I've come to expect. The stark contrast with American Express Centurion Lounges is evident – their superior service and selection set a benchmark. Hoping to see improvements soon to restore trust and elevate the travel experience. #CustomerExperience #TravelStandards #AmericanAirlines

Pay your flight attendants

I'll keep this in mind

American Airlines is absolutely incapable or coordinating their flights. Resulting in delays and missed connections. To avoid responsibility they blame these delays and cancellation on the weather (even in perfectly beautiful weather conditions). This comes from headquarters and company policy. Their customer service staff has no solutions nor proper response to provide their customers. The company leaves the hard work and stress to the people on the ground. It is a terrible airline and even worse company to work for. America Airlines you are so famously terrible that scammers are taking advantage and trying to scam frustrated customers by pretending to be your customer service team through WhatsApp and/or Facebook. This is not acceptable and American Airlines should not be allowed to operate given all the customer complaints and inability to provide the service they promise.

Aquien corresponda: Buenos días por medio del conducto le envío un cordial saludo, soy José Huerta S. el motivo del presente es para solicitar de su gentil apoyo ya que estoy interesado en formar parte de la familia y equipo de trabajo que usted representa,le informo que tengo experiencia desde el sector asegurador hasta el sector aéreo actualmente, trabajo para una aerolínea en el área de mantenimiento como agente de apariencia,y aux de interiores me apena molestarle pero estoy en búsqueda de una oportunidad de desarrollo profesional , agradezco mucho el tiempo brindado al leer mi mensaje y todas sus atenciones. Sin más quedó de usted . Saludos cordiales . Jose Huerta S.

AAL2682 out of Madison Wisconsin on July 12, 2024 was significant delayed causing missed connection at Chicago O’Hare airport. American airline was aware of this and rebooked my flight. Before boarding the plane I asked if they were going to take care of the hotel accommodation since I was rebooked to a next day flight. I was told that given that it is not weather related, I was being offered accommodation and that I should ask once in O’Hare. Waited in line at customer service at O’Hare for over an hour just to be refused a voucher since AA headquarters changed their mind and coded the delay as weather related. Reached out for help through their app with and again no solution was offered and was told to fill a form. As a result I am now stuck in the airport for the night, since I have to be back in 4-5hrs anyways. On top of all this every single flight on this trip was delayed causing a tremendous hustle. I am demanding compensation for this terrible experience and absolutely zero ability to coordinate their flights properly or offer proper customer service.