Sustainable Pathways Consulting

Virtual Customer Care Specialist - Entry Level

Sustainable Pathways Consulting United States
Sustainable Pathways Consulting

Virtual Customer Care Specialist - Entry Level

Sustainable Pathways Consulting United States
4 days ago 32 applicants

See who Sustainable Pathways Consulting has hired for this role

Job Title: Virtual Customer Care Specialist - Entry Level

Location: Remote

Job Description:

Overview: As a Customer Care Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and support throughout their travel journey. From booking inquiries to post-trip assistance, you will be responsible for ensuring a seamless and enjoyable experience for every traveler. With your passion for travel and dedication to customer satisfaction, you will play a key role in creating memorable and stress-free travel experiences for our clients.

Responsibilities:

  • Booking Assistance: Assist clients with booking inquiries, reservations, and itinerary modifications, providing accurate information on flights, hotels, car rentals, and other travel services
  • Travel Planning: Offer expert advice and recommendations on destinations, attractions, activities, and travel options based on clients' preferences, interests, and budget
  • Reservation Management: Manage reservations, ticketing, and documentation for flights, accommodations, transportation, and other travel services, ensuring accuracy and adherence to clients' travel plans
  • Problem Resolution: Address and resolve client inquiries, concerns, and issues in a timely and professional manner, offering solutions to ensure a positive and satisfactory resolution
  • Travel Documentation: Provide assistance with travel documentation and requirements, including passport and visa information, travel insurance, and health and safety guidelines for international travel
  • Post-Trip Support: Follow up with clients after their travels to gather feedback, address any post-trip issues or concerns, and provide assistance with future travel planning and bookings
  • Customer Relationship Management: Build and maintain strong relationships with clients, fostering trust, loyalty, and repeat business through personalized service and attention to their needs
  • Cross-Selling and Upselling: Identify opportunities for cross-selling additional travel services such as travel insurance, airport transfers, tours, and excursions to enhance clients' travel experiences and increase revenue

Requirements:

  • Passion for Travel: Genuine passion for travel and a desire to share that passion with others, inspiring clients to explore new destinations and create unforgettable memories
  • Customer Service Skills: Excellent customer service and communication skills with a friendly and empathetic demeanor, actively listening to clients' needs and concerns and providing solutions with patience and professionalism
  • Product Knowledge: Comprehensive knowledge of travel products, services, destinations, and industry trends to provide accurate information, recommendations, and assistance to clients
  • Problem-Solving Abilities: Strong problem-solving and decision-making skills to resolve client issues and address challenges effectively, ensuring a positive and seamless travel experience
  • Attention to Detail: Meticulous attention to detail in managing bookings, documentation, and client communications to ensure accuracy and minimize errors
  • Tech Savvy: Proficiency in using reservation systems, booking platforms, and communication tools to efficiently manage bookings, access information, and communicate with clients

Benefits:

  • Travel Opportunities: Access to discounted travel rates, familiarization trips, and industry perks to explore destinations and broaden your travel knowledge
  • Professional Development: Ongoing training and development opportunities to enhance your skills in customer service, travel planning, and destination knowledge, enabling career growth within the travel industry
  • Flexible Work Environment: Flexible work arrangements and the ability to work remotely or in-office, providing flexibility and work-life balance
  • Team Collaboration: Join a supportive and collaborative team environment where teamwork, creativity, and innovation are valued and encouraged

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  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Internet Publishing

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