Technical Business Analyst III

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

This opportunity is Hybrid / Onsite and may be based at any of the following Shift4 locations: Silver Spring, MD / Tampa, FL / Center Valley, PA / Las Vegas, NV (Remote may be possible in certain situations)

Responsibilities

The Business Analyst is primarily responsible for assisting Shift4 implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders and software development team members. The Business Analyst serves as the liaison between the sales, operations, and technical development teams. This person will be responsible for eliciting, analyzing, validating, specifying, and managing the business needs of the stakeholders; including customers, partners, and end users. The BA will work closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements, report results and manage the effort to completion.

• Collaborates with customers, application developers, project management and team members to understand business requirements that drive the analysis and design of quality business solutions. This includes providing alternative solutions and process improvements, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions)
• Creates and maintains project lifecycle documents/deliverables (vision/scope document, supplemental specifications, mockups/designs, flow diagrams, testing plan, and training materials)
• Translates business needs into clearly defined, detailed, and documented requirements, functional designs, and system supplemental specifications for new applications
• Analyzes change requests/enhancements in existing applications
• Manages job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects
• Provides assistance on defining application development project deliverables
• Assures full compliance, and obtains appropriate sign-off maintain the required standards throughout the project lifecycle
• Assists QA team with all aspects of requirements testing (testing plan, scenarios, documentation, defect management) to ensure minimal production defects
• Performs UAT and verifies that the delivered application requirements meet the customer needs based on the specifications
• Assists with providing project status updates to the appropriate clients and stakeholders
• Provides required business and/or subject matter expertise for both project and production related activities
• Participates as a SME for new strategic programs or initiatives impacting current and existing systems.
  
  

Qualifications

• 5+ years experience with Atlassian products (Jira, Confluence), GitHub / GitLab, Agile, Kanban, Scrum, Technical Writing
• Experience in project management-related activities
• Must be flexible and demonstrate the ability to execute on deadlines in a high-pressure environment
• Demonstrate the ability to solve problems with a sense of ownership, enthusiasm, and innovation
• High level of written/oral communication
• Experience in group and/or management presentations
• Understanding and/or experience with software/web development
  
  

Preferred

• Technical proficiency in SQL, Salesforce, and database management.
• Bachelor of Science degree and/or relevant work experience
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.