SENIOR MANAGER OF HOUSING/VETERAN'S SERVICES – ANN ARBOR, MI – IN-PERSON
Job Summary
Our client is actively seeking a Senior Manager of Housing/Veteran's Services to oversee the day-to-day administrative and clinical supervision of our programs. This role involves ensuring strict adherence to agency policies, goals, and mission while maintaining program compliance and continuously evaluating for improvement opportunities. The role involves maintaining participant records, developing program policies, ensuring accurate program evaluation, and advocating for participants' rights. Additionally, it includes conducting outreach programs and collaborating with community organizations. The ideal candidate must excel in clinical assessment techniques, counseling, case management, and client advocacy while being culturally competent and sensitive to trauma. They should maintain confidentiality, navigate professional boundaries, engage in crisis intervention, and be familiar with community resources, particularly for homeless populations.
Responsibilities
Program Management (Housing and Veteran’s Services)
Manage program compliance and departmental adherence to administrative policies and procedures
Continually assess program structure and content for improvement
Monitor and maintain records and documentation for various programs
Provides information for project or program evaluation reporting
Submits required reports to city, local, state, and federal agencies
Stay current with industry and agency rules and regulations
Staff Oversight and Development
Foster an inclusive environment for staff and participants, valuing diversity
Provides continual support and development to all staff, especially those within the Clinical Housing and Veteran's specialty.
Provides weekly group and individual clinical supervision to staff.
Ensure regular performance reviews are conducted to assess employee strengths and areas for improvement
Ensures all staff are trained in all relevant trainings including but not limited to Ethics, Housing First, Critical Time Intervention, Progressive Engagement, De-escalation and Motivational Interviewing
Supports on call staff.
Ensure training programs meet the needs of participants and staff
Participant Support
Plans, implements, and supports the supportive services program operation
Make final decisions regarding admission, continuation, and termination of participant services as appropriate
Works directly with participants who have mental health related issues, substance use issues, and may work with participants who have a criminal background.
Supports participants in their homes.
Community Relations
Maintains a positive relationship with community partners, funding sources, coordinates closely with MAP HDC, LLC, property managers, and other supportive service agencies
Represents the agency in community meetings; COC and WHA operated activities in planning and implementing community-wide initiatives to end homelessness
Requirements
Master's degree in social services, human services, or related field (required)
LMSW certification (required)
5+ years of experience in mental health, substance use disorder, or homeless services (required)
3+ years of supervisory experience (preferred)
Valid Michigan driver's license and proof of vehicle insurance
Possesses strong communication skills
Can detect and discern visual stimuli and color
Must be able to stand for long periods, traverse uneven surfaces, climb stairs, and lift objects weighing up to 50 pounds
Perks/Benefits
Generous Paid Time Off
Vibrant Company Culture
Comprehensive Training Opportunities
Employee Benefits
We are an Equal Employment Opportunity employer. All aspects of employment are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other category protected by federal, state, or local law.
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Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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