HireKeyz Inc

ServiceNow Administrator/Developer

HireKeyz Inc United States
HireKeyz Inc

ServiceNow Administrator/Developer

HireKeyz Inc United States
1 week ago
Over 200 applicants

See who HireKeyz Inc has hired for this role

Role: ServiceNow Administrator/Developer

Location: Remote

Duration: Long Term Contract

Task Description

The ServiceNow Administrator/Developer will support developing, configuring, testing, implementing and maintaining the ServiceNow environments and integrating with other systems, developing and supporting automation. This position focuses on the following scope:

  • Primary point of contact for all operational support issues related to our ServiceNow instance used by multiple business units within the CSS organization.
  • Serve as Lead for providing ongoing production and end user support of ServiceNow.
  • Provide Administrator functions such as managing Users, management/maintenance of the global data sets, creating and configure Notification, Business Rules and workflows to manage process.
  • ServiceNow discovery experience using MID server.
  • Integration with other third-party tools (e.g. Puppett, SolarWinds)
  • Report development within ServiceNow.
  • Integration with CSS existing architecture
  • Identify system deficiencies and recommend solutions.
  • Follow established ITSM department procedures, such as change management.

Required Skills/Level Of Experience

  • Minimum B.S Degree & Minimum 7 years of experience
  • Demonstrate sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident, Problem, Change, Request Asset and CMDB, Discovery Knowledge – 3+ years
  • ServiceNow development, configuring, administration operating and/or troubleshooting experience – 2+ years
  • Experience with ITSM products – up to 3 years
  • Ability to communicate (both orally and written) effectively to various audiences
  • Ability to create formal documentation for systems administration, operations, and maintenance
  • Excellent teamwork skills

Nice To Have Skills

  • Experience working in an enterprise cloud operations environment – up to 1 year
  • Customer Service oriented
  • Detail-oriented and possesses organizing and priority setting skills

  • Seniority level

    Mid-Senior level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

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