Senior Service Manager at Valen and The Zoe

Who We Are

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Position Summary

Enjoy leading and inspiring high-performance service teams to use their technical knowledge and skills to maintain the highest levels of upkeep in our communities. Driven by a desire to deliver service excellence, Service Managers naturally excel at directing daily activities and motivating employees to provide high quality work in a safe and efficient manner to ensure that we deliver the best in apartment living.

What You'll Do

• Build a strong and cohesive service team that is technically proficient and motivated to perform including assisting, training, and coaching all service team members.
• Set the daily work schedule to ensure that all work orders are addressed within 24 hours and all emergencies are appropriately handled immediately, including on-call hours.
• Conduct move-out inspections and oversee the make ready process to confirm that all vacant units are ready for show and resident move-in within 5 days.
• Inspect the community daily to identify any items that need maintenance or repair.
• Perform repairs and preventative maintenance on building systems.
• Oversee work completed by vendors and staff to ensure it meets high quality standards.
• Utilize a cost-effective approach to order parts, procure contracts and reduce waste.
• Maintain a safe work environment including conducting safety training and inspections.
  
  

What You'll Need To Succeed (requirements)

• Five years of maintenance experience in apartments, hotels, or similar environment, and a high-school diploma or equivalent.
• Prior leadership and supervisory experience required, and multi-site management or lease up experience is preferred.
• CFC certification and plumbing and electrical training / proficiency is required.
• For communities with a central plant, completion of an approved course on boiler and chiller maintenance for communities. For communities with individual HVAC, completion of an approved course appropriate to that type of equipment is required. Equivalent experience to course content will also be considered.
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING: Demonstrated passion for caring about customers and co-workers alike.
• PROFESSIONALISM: Professional presentation and superior written and verbal communication skills.
• EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns.
• LEADERSHIP: Dependability as a team member who inspires others to achieve excellence.
• INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect.
• Must have a valid driver’s license and dependable transportation, including on-call hours.
• Ability to routinely lift to 50 pounds (supplies, appliances, etc.).
  

How We Support You

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.