Senior Manager Site Reliability Engineering

CarMax, the way your career should be!

Who we are looking for:

The Senior Technology Manager’s primary responsibility is to partner with their business and technology peers to provide solutions and services that help deliver CarMax’s strategic mission and plans. This position will direct and manage the strategic planning and implementation of enterprise observability platform solution, platform support, and collaboration with technology teams on Reliability-focused efforts. This includes leading efforts to evolve enterprise-wide observability and build a culture of Reliability through best practice implementation and metric-based decisioning that support not only key business initiatives but support day-to-day operations.

Position Requirements:

Strategic planning and results focus

• Identify the appropriate goals for the teams
• Prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability, and reliability as well as alternative recommendations

Communication

• Partner with stakeholders, peer groups, IT Leadership, and key Associates.
• Present the vision to executive management.
• Communicate the vision to executive management while also providing guidance for the team to support the strategic direction.

Team Leadership and Development

• Attract, recruit, retain and coach a strong team of skilled and engaged associates aligned to the overall mission.
• Create clear role expectations and develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training, and advocacy

Technology

• Continue to grow one’s knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on in-depth understanding of the current business needs and their future direction.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passionate about information technology
• Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
• Good listener – weighs input from multiple perspectives when forming opinions and recommendations
• Collaborative and team oriented work approach
• Experience gaining consensus among a large, diverse group of stakeholders
• Experience managing, training and mentoring others in IT software development, DevOps, and Reliability best practices.
• Able to easily motivate and inspire team members, peers, stakeholders and executives
• Innovative; thinks beyond boundaries
• Analytical; solves problems at root cause and prioritizes effectively
• Continuous learner and improvement mentality; never satisfied
• Comfortable speaking to large audiences and executives
• Flexible and open-minded; proactively seeks input from others
• Entrepreneurial drive and spirit; enjoys working in a fast-paced environment
• Handles constructive criticism with ease; adapts easily and efficiently to change

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center or Dallas Tech Hub in Plano, TX and have a Hybrid work arrangement

EDUCATION and EXPERIENCE:

• BS/BA degree required - IT related, preferred
• 7+ years of experience in Information Technology with 5+ years of DevOps, site reliability, and observability design and implementation
• 3+ years’ experience managing direct reports
• 3+ years of experience required leading software projects leveraging Agile practices
• 3+ years of experience required in design and implementation of monitoring tools such as Splunk, Operations Bridge Manager, Zabbix, or Datadog
• 3+ years of experience with Chaos Engineering and ITIL foundations preferred not required

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.