Client is seeking a Senior Developer/System Administrator to join its Service Management Office (SMO) within the Office of Information Technology (OIT). The SMO provides leadership and direction to ensure that the services OIT provides continually meet customer needs and add value to the University. The senior developer/system administrator works closely with SMO colleagues and OIT stakeholders to understand business needs and then leverages the ServiceNow platform to design, develop and configure solutions that meet these needs. To maintain the stability and usability of ServiceNow, the developer/administrator performs regular application maintenance and incident support, as well as contributes to ServiceNow software releases.
As a senior member of the team, the developer/administrator provides consultation to the SMO support team and aligns the platform to business strategies and governance decisions. The position documents the platform, assesses the impact of new requirements, and provides controls to ensure that correct technical solutions are leveraged in the delivery of business solutions. Overall, the senior developer/administrator possesses advanced ServiceNow knowledge and skills, as well as has a deep understanding of the business strategy and policies that govern the ServiceNow platform.
Responsibilities
Application and solution development
Design and develop new ServiceNow applications and services
Make recommendations and participate in implementing new ServiceNow requirements
Take ownership of complex business requirements and work them to completion
Provide architectural controls and impact analysis for new requirements
Continually identify opportunities for improvement, such as combining similar solution needs
Partner with team leads to implement technical best practices, policies, and procedures
Research and stay current in ServiceNow products and applicable integrated technologies
System administration and operational support
Create and maintain a detailed view of the ServiceNow architecture
Align ServiceNow platform capabilities to established business strategies
Assist with estimating release level of effort
Contribute to ServiceNow software releases through configuration tasks and feature delivery
Optimize stability and usability of ServiceNow through regular application maintenance
Provide day-to-day operational support and ticket resolution
Collaborate with team members to design best solutions for technical issues
Essential Qualifications
A minimum of 5 years of experience developing technology solutions
A minimum of 3 years working as a ServiceNow application developer/system administrator
Extensive experience with enterprise security and architecture, with knowledge of various authentication systems
Extensive experience in IT service management
Advanced knowledge of ServiceNow administration and experience developing ServiceNow applications
Experience with database design schemas and data modeling
Experience working with business analysts and receiving requirements as the primary input for solution development
Experience with middleware and discovery technologies
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
Expert knowledge in JavaScript and Web Services development languages
Experience in Windows and Linux system administration, including shell scripting
Education: Bachelor’s degree, or equivalent years of related work experience
Preferred Qualifications
ServiceNow Certified Developer and familiarity with concepts around writing scoped applications
Expert knowledge of AngularJS, Bootstrap, HTML and CSS development languages
Demonstrated experience developing and implementing ITSM/ITIL software solutions
Demonstrated ability integrating ServiceNow with other systems using Web Services and scripting
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Software Development
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