SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process.
SaaS Customer Support Specialist
Location: Remote (EST hours)
Client Industry: TechnologyWe are searching for a SaaS Customer Support Specialist to join the team. In this project-based role, you will be responsible for providing exceptional customer support SaaS products. The ideal candidate will have a strong technical background and a passion for helping customers resolve their inquiries efficiently.
Responsibilities
Deliver high-quality customer support for SaaS products through various channels.
Assist customers with product inquiries, technical troubleshooting, and issue resolution.
Document and track customer issues to ensure timely resolution and customer satisfaction.
Collaborate with the technical team to escalate and resolve complex customer issues.
Provide product training and guidance to customers as needed.
Contribute to the continuous improvement of customer support processes and documentation.
Skills Required
Proven experience in SaaS customer support or a similar customer-facing role (2+ years ideally).
Strong technical aptitude and ability to troubleshoot software issues effectively.
Excellent communication skills with a customer-centric approach.
Ability to work independently and collaboratively in a fast-paced environment.
Experience with CRM systems and ticketing platforms.
Education & Experience
Bachelor's degree in Computer Science, Information Technology, or related field.
Previous experience in a SaaS environment is preferred.
Note: Job descriptions may have been edited from their original format to ensure fair hiring standards along with consistent formats across all postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Operations Consulting
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