Resident Diesel Technician - CLAAS North Dakota
Resident Diesel Technician - CLAAS North Dakota
CLAAS
Jamestown, ND
See who CLAAS has hired for this role
Company: CLAAS North Dakota
Location: Jamestown - North Dakota
Start Date: 03/25/2024
Professional Level: Professionals
Key Area: After Sales
Department: Service
MUST BE ELIGIBLE TO WORK IN THE U.S.
Your Role On Our Team
CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks.
Your Profile
Your contact from our CLAAS North Dakota Recruiting Team
Michelle Schefcik
CLAAS North Dakota
michelle.schefcik@claas.com
Here you can gain exciting insights into the international working world of our family-owned company:
Instagram | LinkedIn
Location: Jamestown - North Dakota
Start Date: 03/25/2024
Professional Level: Professionals
Key Area: After Sales
Department: Service
MUST BE ELIGIBLE TO WORK IN THE U.S.
Your Role On Our Team
CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador. All Resident Technicians will be provided with fully-equipped service trucks.
- Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment; in-shop repairs will need to be completed according to business needs.
- Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.
- May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
- Supports Machinery Set-Up and Adjustments.
- Promotes and sells service programs directly to assigned customers.
- Maintains current mechanical and technical knowledge of CLAAS and competitive products.
- Completes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.
- In collaboration with our Technical Support Center, schedule daily work assignments.
- Extensive working hours may be required in peak times under changing environments.
- Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
- Demonstrates regular and punctual attendance at the assigned work location.
Your Profile
- Ag Diesel Technology Degree highly preferred, or degree in Diesel Technology or equivalent work experience.
- 3+ years’ experience in a field service technician / engineering role working on agricultural equipment.
- Prior experience in high visibility customer facing role required incl. troubleshooting methods and tools.
- Working knowledge of CLAAS equipment and parts, a plus.
- Independent in completing assigned tasks and solid ad-hoc decision making competences.
- Must be able to work efficiently and autonomously.
- High affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Ability to read and interpret parts and machine schematics.
- Ability to travel within region and to be able to work with limited supervision.
- Ability to safely operate large machinery.
- Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.
Your contact from our CLAAS North Dakota Recruiting Team
Michelle Schefcik
CLAAS North Dakota
michelle.schefcik@claas.com
Here you can gain exciting insights into the international working world of our family-owned company:
Instagram | LinkedIn
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Appliances, Electrical, and Electronics Manufacturing and Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at CLAAS by 2x
See who you knowGet notified about new Diesel Technician jobs in Jamestown, ND.
Sign in to create job alertSimilar jobs
People also viewed
-
Diesel Technician/Mechanic ( OVERTIME )
Diesel Technician/Mechanic ( OVERTIME )
-
Diesel Truck Technician
Diesel Truck Technician
-
Diesel Truck Technician
Diesel Truck Technician
-
Diesel Truck Technician
Diesel Truck Technician
-
Diesel Truck Technician
Diesel Truck Technician
-
Diesel Truck Technician
Diesel Truck Technician
-
Diesel Truck Technician
Diesel Truck Technician
-
Diesel Technician
Diesel Technician
-
Diesel Technician
Diesel Technician
-
Diesel Field Technician
Diesel Field Technician
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub