Representative I, Customer Satisfaction
Kubota Tractor Corporation
Grapevine, TX
See who Kubota Tractor Corporation has hired for this role
For Earth For Life
Basic Purpose And Scope Of Position
Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers.
PRINCIPAL ACTIVITIES : This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:
This position works in a typical office environment.
Disclaimer
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.
Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Apply Now
Basic Purpose And Scope Of Position
Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers.
PRINCIPAL ACTIVITIES : This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:
- Connection – Ensure dealer have a connected Kubota Service Experience
- Development – Grow the ability of the dealer to provide the local markets best service experience for end customers.
- Training – Dealers able to enhance skills through knowledge / information from Kubota University
- Relies on independent decision-making and problem solving to complete job tasks
- Support dealers and Kubota division personnel on customer survey system.
- Support Service Strategy efforts through customer campaign action calls.
- Help grow the Extended Warranty business by actively marketing the program over the phone.
- Additional duties assigned by management.
- Associate’s Degree or equivalent work experience preferred.
- At least 2 years of working in a call center environment preferred.
- Good problem solving skills.
- Excellent customer relation skills.
This position works in a typical office environment.
Disclaimer
The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.
Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Apply Now
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Agriculture, Construction, Mining Machinery Manufacturing
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