Sanhua Automotive is seeking to add a Quality Engineer to join the team in our Auburn Hills, MI office. The ideal candidate will have an engineering background or three years of experience handling warranty claims for customers in the Automotive Industry.
Responsibilities include, but are not limited to:
Responsibilities:
Monitor and manage Sanhua component warranty claims weekly
Analyze warranty reports to find potential causes
Present warranty trends weekly in engineering meetings
Attend customer warranty meetings as needed
Send and track returned warranty parts to Sanhua facilities
Maintain a log of root causes from reports and evaluations
Detect and report any significant warranty trends
Alert the Customer Quality Manager about warranty issues promptly
Participate in customer warranty charge back meetings as necessary
Investigate customer warranty charge backs for causes
Send customer warranty charge backs to appropriate Sanhua plants
Negotiate responsibility for customer warranty claim charge backs
Travel occasionally as required (up to 10%)
Requirements:
Bachelor's degree in Electronics, Mechanical, or Industrial Engineering/ a minimum of 3 years handlingautomotive warranty claims experience
Familiarity with customer warranty systems and portals
Proficient in root cause analysis methods (e.g., 8D, Ishikawa, 5 Whys)
Strong communication skills for interaction with customers and colleagues
Experience in cross-functional teams within manufacturing
Analytical mindset with problem-solving abilities and attention to detail
Knowledge of statistical analysis tools (e.g., SPC, Minitab) is a bonus
Preferably familiar with automotive industry regulations (e.g., IATF 16949, AIAG standards)
Powered by JazzHR
rkf0Dm7Bdl
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Internet Publishing
Referrals increase your chances of interviewing at Sanhua International USA by 2x