Thought Industries powers the business of learning with our industry-leading learning technology. We were founded in 2013 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our growing team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our customers.
The Professional Services team partners with our clients to provide a white glove approach when providing a variety of services. Our goal is to help our clients build, scale, and deliver training and behavior change that leads to higher engagement, product proficiency, and customer retention.
, Job Description
The Role:
The ideal candidate will be comfortable working in a fast-paced environment and have the ability to absorb information quickly. They will have a client first attitude and be excited to learn about our technology and the industry on an ongoing basis. Additionally, having excellent communication skills is a must. In this role, you will have the opportunity to:
Play an active role on our professional services team that evolves processes and delights our clients with on time deliverables
Provide a valued voice, where ideas and creative approaches are welcomed
Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun, and fast-paced environment
Celebrate successes and grow with us
What You’ll Do:
Own, develop, and manage a professional services book of business consisting of projects of varying sizes and types at one time
Own the relationship with the client for the duration of assigned projects
Define project scope, milestones, and deliverables according to project Statement of Work
Create and conduct regular project status updates with your clients and internal stakeholders
Align resources across the Thought Industries organization as needed to support client needs and ensure successful project completion
Create shared and actionable project plans that include defined timelines, milestones, and deliverables
Perform risk analysis to identify issues during the project lifecycle
Assist in preparing statements of work with the ability to plan and prioritize deliverables, create cost estimates, and create a project schedule
Advocate for the client and escalate accordingly
Own the success of the project
Track the project budget and profitability
Close project based on deliverables and provide appropriate documentation to Customer Success to ensure a smooth transition for the client
Assist in the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of the Professional Services department
, Qualifications
3+ years in Project Management, Program Management, Product Management, Customer Success or similar role in SaaS / Software business
Must have customer facing experienceworking direclty with enterprise clients with complex use cases
Knowledge of agile project management methodology
Exceptional communication skills, highly organized, collaborative, and detail-oriented
Track record implementing software products or solutions to enterprise companies
Empathetic, positive attitude with a desire to help our clients reach their goals
Experience working with and driving process improvement within cross-functional teams (Product, Sales, Support, Customer Success, Marketing, Finance)
Ability to thrive in a start-up environment
Results-driven mentality, with a bias for speed and action
Ability to multitask, prioritize, and manage time efficiently
Experience with eLearning a plus
PMP/CSM a plus
Skills
Experience with project management solutions, such as, Asana and/or Monday.com preferred
Strong G-suite skills
Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person
Proven ability to manage, organize, lead, and negotiate within internal and external teams.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
E-Learning Providers
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