Project Manager

Job role summary:

As Team lead you function as the first line manager of the project coordinators and project managers. You provide coaching, feedback and you work on the development of your team. You drive your team's performance basis status reports and updates and where needed extra coaching is provided. For the customer you are the primary point of escalation, ensuring the issue is resolved and reported back on.

Role and responsibilities:

• Handles all project escalation management and governance lead functions.

• Organizational initiative development.

• People leader

• Develops and provides feedback to employees.

• Provides governance coaching to multiple work groups.

• Serves as a Sponsoring Manager executive point of contact to customers.

• Ensures business critical projects with multiple custom components and functional areas are led to a successful completion.

• Assists the T&T project manager to ensure functional and operational goals are communicated within the team.

• Serves as the executive sponsoring manager for escalated issues.

• Provide coaching, development and support to project team members and peers.

Skills, knowledge and abilities

Communication Strong and proactive communication skills, both verbal and written.

Customer Able to handle escalations and report on the status. Sponsoring manager executive point of contact.

Organization Strong in time management and setting priorities. Able to guide the team on this.

Analytical Data validation for projects and project requests, project reporting.

Interpersonal Ability to coach/mentor and develop project managers and larger groups, result oriented. Familiar with management methodologies to provide coaching and feedback.

Tools MS Office knowledge (Excel, PowerPoint, Outlook), Google Suite, SharePoint, Adobe, Webex.

Systems Project management systems for project management and time management, internal client systems.

Education requirements:

Minimum/Preferred Education level

Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent

Preferred Bachelor's degree

Professional certifications:

Preferred ITIL V4 Foundations or equivalent.

Mandatory Prince2 Practitioner, PMP or equivalent

Additional role requirements

• 7+ years experience in project management role in the IT industry.

• 2+ years experience managing a team.

Physical requirements

• No unusual physical requirements.