Nadel is looking for a Program and Implementation Coordinator who will provide onboarding and operational support for Nadel’s E-commerce store program implementations. This role will be pivotal in assisting Nadel’s digital solutions and coordinating implementation projects which include operational account setup, documentation of programs and their requirements, onboarding of website programs and interdepartmental partnership building. Nadel's Programs are web-based solutions used to meet customers’ distribution and fulfillment needs for branded products. The position would report within the Stores & Programs team and the role would require attaining a strong working knowledge of Nadel's digital offering, to the extent of being able to confidently participate in new business opportunities as a Subject Matter Expert. The role would also require managing successful opportunities through to program launch, ensuring timely, accurate, organized management and tracking of program & contract progress & milestones, with status reporting to main stakeholders along with onboarding them prior to program launch. Responsibilities
Achieving a strong, self-propelled degree of knowledge with Nadel's digital platform offering and technical solutions and capabilities
Coordinating both customer stakeholders and internal departments to ensure projects are staying on track from a functional, deliverableand timing perspective
Creating Business Requirement Documents from information gathered from customer meetings, detailing development and program requirements and specifications
Assisting in building development specifications from customer stakeholder requests
Being a Subject Matter Expert for Nadel's digital offering, able to effectively communicate our offering in customer calls and presentations as well as being able to answer questions about functionality and collect requirements for analysis by the development team
Creating project milestones and ensuring all parties are staying on track for their deliverables
Assisting in administrating Nadel's platform and providing technical assistance
Working with the development team on customer and internal projects
Reading, understanding and relating technical requirements from a business perspective, and relay updates to key stakeholders.
Tracking and reporting of the status of multiple programs to internal business owners throughout the contract review process.
Supporting customer and user onboarding with account creation, asset and documentation management related to new implementations.
Assisting in the coordination of implementation of programs’ requirements outlined in the business requirement docs and contracts.
Preparing and maintaining weekly reports to Executive and Sales Leadership and Program Operations the status of programs in process.
Requirements
Minimum 5 years ofproject management experience interfacing with customers, sales, finance and operations staff
Ability to confidently interact with Senior Executives
Ability to confidently present their Subject Matter Expertise to clients
High degree of initiative and problem-solving capability and the ability to think on your feet in fast-paced situations to come up with creative solutions to problems
Ability to self-learn and understand technical systems and concepts, with a basic understanding of web development methodology being a bonus
Outstanding verbal and written communication skills; detail oriented
Proficient in the use of Microsoft Software applications such as Outlook, Word, and Excel
Excellent time-management and organizational skills
Positive, professional attitude and pleasant personality in all situations
Discipline to work productively under minimal direct supervision
Desire to succeed in a fast-paced, deadline driven environment
Analytical thinking to comprehend and utilize business reports
Flexibility to work with a team and take on new responsibilities
Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may readEqual Employment Opportunity is the Lawby clicking on the corresponding link. By submitting your application you acknowledge and confirm that you have received, read and understandNadel’s Applicant Privacy Noticeand hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Advertising Services
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