Prevention Services Manager

Supervisory Responsibility:

Recruits and maintains high quality staff. Conducts annual performance reviews for Prevention Services Staff. Ensures appropriate and adequate staffing and scheduling. Sets expectations of teamwork within and across departments and models collaborative behavior. Understands and communicates the strategic direction, along with relevant policies and procedures to staff members. Collaborates with Internship Coordinator to ensure that the training and task supervision needs of interns involved in Prevention Services are being met. Reviews quality of paperwork, data entry, session notes, and referrals. Assists staff to improve their skills and identify training and professional development needs. Reviews quality of staff’s client interactions, assessment, and interview skills. Assist staff to improve their skills and identify training and professional development needs. Provides administrative supervision to Prevention Services Staff. Provides group supervision as needed with the entire for the Prevention Services Team. Documents supervision within Prevention Services Department.

Education:

A Bachelor’s Degree in human services, social work, counseling, or related program of study preferred. Relevant work experience may be considered equivalent to a professional degree.

Software Utilized:

Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook,

Word, Excel, Access, SharePoint, Google Docs, Slack, Facebook, Squarespace, Instagram, and the internet.

Knowledge, Skill And Ability:

Manager must have a deep understanding of the harm reduction model as it relates to people who use/inject drugs, drugs, drug use, overdose prevention, HIV and other relevant topics that relate to people who use/inject drugs. Must have an understanding of the multifaceted aspects of stigma associated with drug use and the associated impacts for people who use substances; cultural competency/sensitivity; knowledge of budget management; grant writing and fundraising; excellent communication, client relations and management skills. Manager must be highly organized and detail oriented.

This position requires personal and professional boundaries and accountability; awareness of burn out, vicarious trauma, and self-care as it relates to a potentially emotionally challenging environment; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills.

Material And Equipment Directly Used:

Works with standard office equipment including computer workstation, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.

Physical Demands And Work Conditions:

Works in an office environment. May travel via automobile or airplane to offsite locations. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding.

Preferred Qualifications:

• Experience and ability to analyze date and reports, make appropriate recommendations and apply quality improvement techniques to improve performance when appropriate.
• Experience and ability to train, lead and facilitate large groups.
• Experience working with community-based organizations, government entities, law enforcement, people who use drugs, people living with HIV and people experiencing houselessness.
• Three years supervisory experience preferred. Experience in Community Engagement and Outreach Development Experience addressing such issues as: HIV, Harm Reduction, Substance Use and experience working with diverse populations. Experience addressing such issues as: HIV, STIs, HCV, and experience working with diverse populations. Relevant experience may include providing services in either a work or volunteer capacity to communities of color, LGBTQ communities, MSM populations, persons living with disabilities, queer youth, people with low-income, people who use drugs, and/or other marginalized populations. Previous experience need not have been on a full-time basis.
• Bilingual English/Spanish preferred.
• Ability to discuss sex and sexuality comfortably.
• Working knowledge of the harm reduction model.
  
  

Education:

A Bachelor’s Degree in human services, social work, counseling, or related program of study preferred. Relevant work experience is considered equivalent to a professional degree.

Material And Equipment Directly Used:

Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.

Physical Demands And Work Conditions:

Works in an office environment. May travel via automobile or airplane to offsite locations. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding.