Ensure Seko Logistics local operations department processes are managed in order to satisfy internal and external Seko’s International Freight Forwarding Service requirements. Provide high quality customer service.
Essential Duties And Responsibilities
Complete Seko Logistics operations processes including but not limited to:
Receive and process shipments
Recoveries
Local Pick-up carriers
Other carrier
Prepare and load:
Transfer freight
Outbound freight to line-haul carriers
Outbound freight for airport drops
Process distressed freight in accordance with local and company standards
Follow Seko SOP standard operating procedure for standard requirements
Follow customer specific SOP for additional customer specific requirements
Identify shipments requiring special handling and regulatory compliance due to shipment characteristics
Comply with all applicable regulations
Respond to customer requests for shipment status
Respond to e-mail and telephone requests in a timely manner
Respond to issues as escalated, escalate unresolved issues to next management level
Comply with corporate, regional, branch, and department policies and procedures
Any additional task or activity as requested or assigned by management
Supervisory Responsibilities
Organizes and coordinates daily work flow with team members.
Monitor email and other communication notifications establishing processes to ensure all are answered timely by lead and team members.
Ensure proper coverage is met for assigned shift.
Qualifications
Ability to acquire TSA certification (required)
Self starter must be able to move onto the next task/issue on their own
Good communication skills both written and verbal
Able to take on responsibility for desk/workload
Education And /or Experience
Some experience in domestic shipping a plus.
High School diploma required 7.
Language Skills
Must be able to communicate clearly/concisely with customers, truckers, carriers, and Seko stations via both telephone and email.
Must be able to handle irate customers with professional aplomb.
Computer Skills
Basic computer knowledge.
Working knowledge of Outlook a must.
Knowledge of Word & Excel a plus.
Physical demands
Warehouse work as necessary. IE: strapping, labeling, accepting freight.
Sitting, 2+ hours per day
Standing, 6+ hours per day
Ability to lift up to 50 pounds
Ability to bend, reach and move about the facility
Work Environment
Office and Warehouse environment, 8 hours/day 11. Travel Requirements
Travel Requirements
N/A
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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