Onsite Work - Need Senior Voice Engineer in Raleigh NC OR Roanoke VA

Senior Voice Engineer

Morton has an immediate need for a Senior Voice Engineer for a customer located in Roanoke, Virginia. This is a design and implementation level IT position directly supporting the enterprise in all day-to-day project activities. This role is an individual contributor who will work closely both within a team environment and individually to achieve specific goals. The successful candidate will be able to work well within a team, collaborate directly with other IT and business departments, and handle several different projects at the same time.

• The Voice Engineer requires someone in Raleigh, NC OR Roanoke, VA as they must interview onsite and work hybrid (2-3 days a week). local candiates need with the genuine and active linkedin.
  
  

Qualifications

• Ability to translate end-user concerns to technical needs for communication within team or with other IT teams.
• Ability to utilize MS Visio to create design and call flow drawings.
• Substantial knowledge of voice and general networking and VoIP technologies, design standards, and positive and negative attributes of those. Including: TCP/IPv4 protocol suite, DNS, DHCP, NTP, TFTP, SIP, SCCP, Cisco Unified Communications Manager (CUCM), UCCX, Cisco Contact Center, CER, & Nice.
• A broad understanding of IT security standards and best practices for voice infrastructure/voice service design. Including- PCI, SOX, HIPAA, Defense-In-Depth concepts, Group Identity Structures, & Layered Security architectures.
• Supports the creation of and maintains departmental methods of procedure (MOPs) and related documentation as needed.
• Provide primary Voice Engineering design and configuration for highly complex voice solutions to meet the organizations goals.
• Identifies capacity and performance issues to ensure continued, uninterrupted operation of supported voice platform hardware and related systems
• Good collaboration skills, within team and with others. The engineer must have the ability to work with others in a collaborative way, sharing his/her ideas/opinions, and be able to comfortably voice opinion, express justification for and accept alternate opinions.
• Prioritizing operational issues and implementation tasks based on alignment with defined urgency and prioritization guidelines.
• Must be able to manage requirements gathering, technical definition and task tracking to be successful. Must be able to report regularly on status.
• Understanding of Voice systems. Specifically, how do systems communicate over an IP network, SIP Cubes, Cloud UC, provider MPLS networks, TDM Solutions, Key Systems, PBX, Contact Center as well as 3rd party integrations.
• Must be able to understand detailed technical systems, how they interoperate, what functionality they provide, and ultimately- what really matters with each of them.
• Must understand key business functions, technical solutions supporting them, and identify potential risks involved with changes or activities that he/she is responsible for.
• Able to effectively work with less experienced engineers, working alongside of them when necessary to show them the key factors to manage throughout their project/task.
• The engineer should highlight the key caveats and goals for the related work. The engineer must have experience with systems design and implementation of all relevant technical solutions that he/she will be responsible for.
• Able to review, analyze and translate business requirements into the appropriate technical solution, providing design that adheres to enterprise architecture standards.
• 5 - 7+ years experience designing voice and network systems as well as a Bachelor’s Degree in a technical discipline.
• A current Cisco Certified Network Professional (CCNP) certification is required.
• Cisco Certified Internetwork Expert (CCIE) is desired.