Network Support Technician

Job Description

Job Objective

Buckeye Mountain is seeking a Network Support Technician. Successful candidates should have the ability to learn and understand network technologies including both physical and virtual cloud-based networks. The Network Support Technician is responsible for ensuring system availability and hardware management by providing the technical expertise, assistance, installation, and coordination necessary to maintain network operations.

Duties & Responsibilities

• Dedication to customer satisfaction
• Assist in improving processes to provide learning opportunities to both internal and external personnel
• Drive issues to resolution and document steps taken
• Successfully diagnose, troubleshoot, and resolve hardware and network related problems.
• Ability to manage multiple priorities and technical support problems
• Evaluate network performance
• Maintain and repair hardware including peripheral devices as necessary and work closely with service vendors to ensure continuity of service
• Communicate with both internal departments and external customers to document requirements to ensure a smooth transition from BOM creation, receipt of all equipment parts & pieces, staging, configuration, and installation
• Provide technical assistance and advice to sales team, potential customers and users, both local and remote, as needed
• Document processes and procedures for the design and implementation process including site evaluations and post install reporting
• Utilize internal asset management tools (iTrack/FastField) to track hardware and hardware conditions clearly and accurately
  
  

Required Skills & Qualifications

• Attention to detail when performing repetitive tasks
• Advanced knowledge of computer networking
• Experience with layer 2 concepts such as VLAN and LACP
• Experience with layer 3 concepts such as VRRP, VPN, and BGP
• Strong understanding of IPv4 subnetting and routing
• Working knowledge of cloud-based networking including Azure and AWS virtual networks
• Associates degree in a related field or equivalent experience
• Strong written and verbal communication skillsActive listening skills
• Wireless networking experience and aptitude
• Basic knowledge of both DC electrical theory and photovoltaic systems
• Ability to work under pressure in a fast-paced environment
• Ability to work in inclement weather conditions
• Ability to work safely in high conditions such as on a tall ladder or aerial manlift
• Strong understanding of the use of basic power and hand tools required
• Ability to pass a background check and drug test
• Commitment to embrace innovation, technology, and continued growth
• Background in a customer service or call center is preferred
• Background in a Field Service position is strongly preferred
• Experience with Splunk Enterprise is bonus
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.