National Account Manager

The National Account Manager reports to the Head of Sales and leads strategy, development and sales execution for key retail customers. This sales leader is responsible for establishing vision and strategy, implementing operational plans, and delivering programs and product offerings that create value for the customer and support Outdoor Cap’s strategic business plan. The NAM is directly responsible for leading and executing all aspects of the sales plan and for maintaining the health of the customer relationship by focusing on category development, distribution, shelf management, and execution. Leads the strategic planning, implementation, and tactical execution of the business plans for Outdoor Cap products. The ideal candidate has sales leadership experience working with national accounts, preferably in headwear and/or apparel categories

In this role you will:

• Be directly responsible for leading and executing all aspects of the sales plan and for maintaining the health of the customer relationship by focusing on category development, distribution, shelf management, and execution.
• Lead the strategic planning, implementation, and tactical execution of the business plans for Outdoor Cap products.
• Have sales leadership experience working with national accounts, preferably in apparel.

Outdoor Cap has been servicing the needs of the headwear industry for 45 years and is one of the world’s largest companies focused on business-to-business sourcing and manufacturing headwear. With customers in retail, team sports, golf, promotional products and more, working at Outdoor Cap is an opportunity to be part of a growing business building amazing products for some of the world’s greatest brands and companies.

Responsibilities

• Upholds Outdoor Cap's Mission-Vision-Values and Founder’s Pillars by acting with integrity; working together as a team; treating each other with respect
• Achieves or exceeds defined sales, inventory and gross profit goals
• Functions as the main point of contact for customer and builds effective and influential relationships at the buyer and DMM levels
• Maintains customer loyalty through the highest level of service and commitment
• Leads a business planning process that establishes vision, strategy and operational plans; and helps provide definition of goals and targets
• Provides creative and opportunistic solutions to adversity in order to achieve targets
• Understands and articulates customer needs and opportunities in order to develop sales, product and merchandising plans that are clear in direction and purpose
• Leads the sales and product development lifecycle through effective collaboration with Product Development, Design, Sourcing and Merchandising teams
• Aligns with Sales Support, Purchasing and Operations to ensure flawless and timely program execution
• Aligns with Business Intelligence to ensure accurate forecasting and utilize sales, inventory and retailer POS reporting to deliver insights that help drive the business
• Builds meaningful relationships with team members across the organization
• Communicates regularly and effectively with senior leadership
• Maintains a strong awareness of the marketplace, competition, trend and innovation
• Demonstrates a robust knowledge of Outdoor Cap’s brands, products and systems
• Maintain & continue to develop relationship with customers which can be leveraged for Outdoor Cap long term success.
• Continuously assess customer goals and strategies to determine an optimal sales plan for Outdoor Cap
• Collaborates with Business Intelligence team to develop comprehensive and aligned annual Account Plans. These plans include forecasted sales and spending, annual promotional calendars and account profiles. Identify and understand the customer's needs and work with internal teams to customize plans that best meet the customer's strategic direction while optimizing Outdoor Cap’s growth opportunities.
• Actively participates on the Sales Team through collaboration, communication and best-practice sharing with other sales managers.
• Manages travel expenses and company resources in a prudent manner.

Qualifications

• Bachelor’s degree from an accredited university or institution in Business, Marketing or related field, or combination of relevant education and experience.
• 8+ years retail sales / merchandising, apparel background a plus.
• Farm & Fleet experience strongly preferred.

Physical/Mental Requirements

• Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
• Domestic travel up to 30%
• Required to have close visual acuity to perform computer tasks and operate other office machinery.
• The person in this position frequently communicates with internal and external customers and must be able to exchange accurate information in a clear manner.