Mortgage Servicing Leader

Why you should consider applying to this opportunity:

· You're excited to use technology to help improve processes.

· You value direct access to the decision maker’s to influence how we scale and look ahead

· You’re excited to be part of a team that values a consumer centric process

· You have a deep understanding of the following: escrows being paid out, new loan onboarding, financial reporting, document control, etc in the mortgage space

Manage and grow a servicing portfolio of $8 billion plus in mortgage loans (primarily bank owned, or serviced for GSE’s and state agencies)

Responsibilities:

Create and execute key strategies and supporting tactics necessary to meet or exceed enterprise and business line goals.

Explore, vet, and leverage (where possible) existing and emerging technology to drive efficiency and the customer experience while mitigating risk.

Create and foster an engaged, customer centric, culture through associate development and opportunity.

Develop and implement key metrics, processes, procedures, and reporting necessary to monitor, and drive operational excellence.

Ensure that the department is fully trained and compliant with Federal and State regulations as well as the requirements of the GSE’s.

Serve as point person for all internal and external regulatory and investor audits.

Responsible for maintaining applicable vendor contracts and relationships.

Responsible for identifying, monitoring, and minimizing department risk in conjunction with Risk Management department.

Oversee data conversion and data mapping resulting from M&A activities.

Assist in contract negotiations for bulk servicing acquisitions.

Required Skills

Strong change management and leadership skills.

Extensive knowledge of mortgage servicing, GSE guidelines and federal regulations as it pertains to mortgage servicing.

Experienced with driving and managing servicing system conversions and implementations.

Proficient with IBS, and Black Knight MSP, servicing systems.

Strong written and oral communication skills.

Ability to exercise independent judgment skills to make decisions and solve problems.

Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.

Microsoft Word and Excel PC skills at an intermediate level.

Ability to work in a high-pressure, fast paced, environment.