We are an education technology company building the workforce development platform of the future.
Our mission is to close skill gaps for enterprises, governments, and individuals, while empowering underrepresented segments of the workforce. By offering training-to-job programs that are completely free for learners, we eliminate traditional barriers to opportunities. We are dedicated to helping enterprises like Amazon, Walmart, Prudential, Citadel, Citi, Johnson & Johnson, Target, Morgan Stanley, EY, and others reskill their workforces to prepare for the jobs of tomorrow. Our approach is community-oriented, jobs-first, and combines a human touch with cutting-edge technology to achieve the best outcomes for everyone.
Our programs are taught by industry leaders, professors, and teaching assistants, delivered virtually to cohort-based learning communities. We currently run over 12 types of programs for 12,000+ learners annually in more than 10 countries, with plans to grow 5-10x in the next two years.
We are proud to be ranked #6 in LinkedIn's Top Startups 2022 list and a Fast Company's World Changing Idea winner. Join us as we build the workforce development platform of the future!
Job Summary
Lead Instructors are responsible for delivering high-quality, live, virtual instruction and partnering with our team to drive exceptional learning outcomes. As educators, they conduct large synchronous online lectures on technical content, training anywhere from 100 to 8,000+ diverse Fellows at a time, depending on the program. This role involves preparing and leading virtual classroom sessions, collaborating with operations personnel, and contributing to the overall success of the program.
Prepare and lead virtual classroom sessions for a target audience of 125 Fellows.
Deliver instruction on key concepts related to Operations Leadership, tailoring content to match skills and interests.
Manage class time Q&A, monitor chat flow, and maintain overall class energy and engagement dynamics.
Collaboration
Participate in "Capstone Sessions" throughout the program, where each Learner presents their end-of-program capstone project.
Required presence outside of the scheduled lecture times will be determined based on your availability.
Work closely with operations personnel to ensure smooth program delivery and adherence to schedules.
Be flexible in contributing to classes during weekdays and/or weekends, as program schedules vary.
Assist in lesson design, development, and improvement, including tracking edits and suggestions to the curriculum.
Expectations
Professionalism
Interact professionally with Fellows, staff, additional contractors, and guest speakers, maintaining a high level of courtesy and respect.
Lecture Preparation
Adequately prepare for lectures to ensure the delivery of high-quality content.
Dynamic Online Presence
Be highly responsive and empathetic to Fellows, providing thoughtful answers and assistance throughout the lesson.
Adjust the lesson pace and presentation to meet the needs of diverse Fellows while maintaining responsibility for timely delivery of the prepared content.
Exhibit energy, pacing, and the ability to make complex topics accessible, maintaining strong learner engagement.
Communication
Communicate respectfully, recognizing that online or written communication may lack tone.
Maintain extra communicative contact with team personnel.
Positive Attitude
Foster a healthy learning environment by maintaining a positive attitude and promoting a culture of learning.
Course Improvement
Contribute to course improvement by providing thoughtful and transparent feedback to the team.
Who You Are
As the Operations Leadership Lead Instructor, you are a seasoned professional with extensive expertise in leadership, team and people management, and process improvement. With a solid background in both theoretical knowledge and practical application, you possess a deep understanding of various leadership principles, effective communication, and conflict management. Your passion for teaching and mentoring is evident through your ability to effectively convey complex concepts to students of all levels. As a dynamic leader, you are committed to empowering the next generation of Operation Leadership professionals with the skills and knowledge they need to thrive in today's ever-evolving threat landscape.
Your Expertise
4+ years of experience in a leadership and development or operations leadership role.
Previous experience in roles similar to Amazon's Process Assistant, Team Lead, Shift Supervisor, or other workplace leadership roles.
Experience in supervising and positively leading a team effectively and proficiency in administrative tasks.
Experience teaching content focused on leadership skills, conflict resolution, collaboration, people management, and time management.
Comfortable leading live breakout sessions and providing instant feedback.
Strong command of the English language, both oral and written.
Data-driven mindset and results-oriented.
Comfortable and excited to work in a dynamic start-up environment with a lean team.
Passionate about improving processes, self-improvement, and research.
Comfortable working remotely, independently, and self-motivated to succeed.
Where You Are
This role is remote and can be located anywhere compatible with the EST time zone. We are headquartered in New York City and have office space in Midtown Manhattan.
Our Commitment
We are proud to be an Equal Opportunity Employer and are committed to providing equal opportunity for all employees and applicants. We provide a work environment free of discrimination and harassment. Employment decisions are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity, marital status, military service, or any other status protected by applicable laws. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.
We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact us.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
Human Resources Services
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