IT Systems Analyst
IT Systems Analyst
InfiCare Staffing
Lawrenceville, GA
See who InfiCare Staffing has hired for this role
Request ID: 157/158
Duration: 1+ yrs.
Location work will be performed: Lawrenceville, GA 30046 (onsite)
Job Title: IT Systems Analyst
End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users. This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems. The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy. This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.
Minimum Qualifications
Duration: 1+ yrs.
Location work will be performed: Lawrenceville, GA 30046 (onsite)
Job Title: IT Systems Analyst
End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users. This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems. The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy. This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.
Minimum Qualifications
- Bachelor’s degree in information technology, Computer Science, or a related field and/or relevant experience.
- Proven experience in a Desktop Support or similar role.
- Strong knowledge of desktop operating systems (Windows, macOS) and common software applications.
- Familiarity with networking concepts and protocols.
- CompTIA A+
- CompTIA Network +
- ITIL v4 Foundation
- User Assistance:
- Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
- Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.
- Installation and Configuration:
- Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
- Ensure that systems are up-to-date with the latest software patches and updates.
- Hardware Maintenance:
- Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals.
- Perform hardware upgrades and replacements as required.
- Collaboration and Escalation:
- Collaborate with the IT team to escalate and resolve complex technical issues.
- Communicate effectively with end-users and escalate problems to higher-level support when necessary.
- Security and Compliance:
- Implement and enforce security measures to safeguard computer systems and data.
- Ensure compliance with organizational IT policies and industry best practices.
- Documentation:
- Maintain accurate records of support requests, resolutions, and hardware/software inventory.
- Create and update documentation for IT processes, troubleshooting procedures, and user guides.
- User Training:
- Provide basic training to end-users on IT concepts, applications, and best practices.
- Foster a proactive approach to prevent common issues through user education.
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at InfiCare Staffing by 2x
See who you knowGet notified about new Information Technology System Analyst jobs in Lawrenceville, GA.
Sign in to create job alertSimilar jobs
People also viewed
-
Human Resources Information System Analyst
Human Resources Information System Analyst
-
Information Technology Analyst
Information Technology Analyst
-
Information Technology Systems Analyst
Information Technology Systems Analyst
-
Senior IT Systems Analyst
Senior IT Systems Analyst
-
Solutions Analyst I
Solutions Analyst I
-
Information Technology Business Analyst
Information Technology Business Analyst
-
IT Systems Analyst I
IT Systems Analyst I
-
System Analyst
System Analyst
-
Technical Analyst
Technical Analyst
-
Healthcare IT Business Intelligence Entry Level Analyst
Healthcare IT Business Intelligence Entry Level Analyst
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub