IT Project Manager

Position Summary

The IT Project Manager is responsible for coordinating all activities regarding hardware, networking, storage, and servers in the Agency. Key functions include IT Help Desk and User Support, Network Engineering, Projects, Initiatives, and IT Administration duties. Additional responsibilities include contracting services, equipment refresh, scheduling, and taking responsibility for all areas of providing network support, including performing changes, configuration, support, and operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assistance with Tier 1 End User desktop support, including server tickets, phone system tickets, connectivity issues, facility & gate access issues, camera support, Trapeze / TripSpark support (Laketran & Geauga locations)
• Network Engineering duties including server backups & disaster recovery; Active Directory design, maintenance & upgrades; Cradlepoint support and maintenance; server hardware support, maintenance and upgrades; network infrastructure design, support and troubleshooting; WiFi design, support, security and troubleshooting; CyberSecurity methodology, testing, training and implementation; Firewall support, maintenance and upgrades; In-bus connectivity design, upgrades and troubleshooting
• IT Projects & Initiatives including Trapeze, TripSpark passenger counter implementation; stop annunciator upgrades and implementation; Hanover Displays in bus and Transit Center customer signage systems; system enhancements and upgrades (i.e. Wi-Fi and bus security network upgrades); biometrics and single-sign-on for network resources; offsite data repository for redundant backups; ShoreTel Mitel phone system upgrades and enhancements; bus security NVR enhancements
• IT Administration duties including R&D for alternative & best business solutions; collaborate with service providers and vendors to resolve problems relating to network and effect appropriate solutions for the right connectivity, hardware and software; meetings; budgeting and bill paying; system documentation, development, and maintenance; ad-hoc reporting 

Other Duties and Responsibilities

• Deploy hardware, including servers, workstations, switches, UPSs, and routers, following direction from the Director of Information Technology
• Provide assistance in finding potential problems with network architecture/design and reporting them to the Director of Information Technology for further investigation
• Perform analysis and monitoring of network availability and performance over expectations; carry out performance tuning and assist in troubleshooting network issues; make network performance reports and statistics available
• Perform monitoring and auditing functions to ensure enterprise security procedures and policies are complied with; ensure violations are promptly reported to the Director of Information Technology
• Conduct network modeling and analysis to construct a reliable, high-performance integrated network
• Direct system installation
• Program routers, switches, and other network hardware
• Configure and maintain DNS servers
• Maintain firewall integrity and manage security events related to potential attacks
• Manage owned domain names
• Schedule updates and upgrades related to servers, workstations and agency IT gear
• Ensure confidentiality in handling information being accessed, processes, or stored through Agency network resources
• Provide training and assistance to system users on usage of new network services or/and applications and other relevant applications
• Serve as one to be relied upon in the event of an emergency
• Provide assistance in evaluating and analyzing new network software, hardware, and communication equipment to be sure they are compatible and applicable to the company’s operations before they are recommended
• Responsible for testing new software and/or hardware from third parties
• Remain updated of new technologies and developments in IT & Transit industries
• Carry out other job related tasks that may be assigned.
• Manage, support and perform Hyper-V and server upgrades as required
• Support of O365 software environment
• Building access network and server management for all sites
• Maintain and support video surveillance systems for all sites
• Support LOB software and hardware solutions from various vendors
• Maintain and support Netskope SASE (Secure Access Services Edge)
• Maintain and support Android devices
• Tablet remote support administrator of DriverMate end points

Core Competencies

·        IT system development requirements, analysis, design, build, testing, implementation, and support

• Strategic planning skills, decision-making, follow-up, follow-through, priority setting, attention to detail, practice good judgment required

·        Excellent interpersonal skills, oral communication, integrity/honesty, written communication, continual learning, and public service motivation

• Ability to interact in a tactful and courteous manner and to establish and maintain effective working relationships with employees and end users
• Manage multiple concurrent tasks with frequent interruptions

Required Education and Experience

·        Bachelor’s Degree or equivalent experience in Information Technology, Computer Science, or related field required. Minimum 5 years’ experience in information technology management, preferably in a public agency or similar environment. 

·        Certifications in Extreme Networks, VMWare, Microsoft, NetSkope (SASE), and Cybersecurity are desired.

·        Experience with any of the below software platforms desired:

• Trapeze
• Streets
• Sage/MAS100
• TimeForce/UKG
• Dossier
• FleetWatch
• O365
• Teamviewer

Work Environment

This job typically operates in a professional office environment. This role routinely uses standard office equipment. May work within an enclosed vehicle storage facility, vehicle maintenance facility, and in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Additional Eligibility Qualifications

Must possess a valid Ohio driver’s license with clean driving record.

Work Authorization/Security Clearance

Legally authorized to work in the United States. (verified through E-Verify)

Security clearance not applicable to this position

AAP/EEO Statement

• Laketran is an equal opportunity employer