IT Executive Support Specialist

About Us:

GoPro helps the world to capture and share itself in immersive and exciting ways. We are a force for positivity, celebrating all things awesome while inspiring people to pursue their passions.

We celebrate diversity. We practice inclusion. We foster belonging. We demand equity. And we share the experiences of individuals and communities who also hold these values as core to who they are. From Bucharest to Munich, Silicon Valley to Shenzhen, we are dedicated to building a company that reflects and honors the diverse global communities where we live, work, and play.

Founded in 2002 by Nick Woodman, a photo and video enthusiast in search of a better way to film himself and his friends surfing, GoPro has grown into a relentlessly innovative brand loved around the world for its insanely versatile and enabling products.

We are GoPro and we love what we build.

Location:

• In Office (San Mateo, CA). This role requires in office work 4-5 days/week.
  
  
  

The Role

GoPro is looking for a Rockstar IT Executive Support Specialist that has the perfect balance of customer service and technical troubleshooting skills. This person will be joining our IT Support team and ensuring all technical needs of our Executive level staff members and their Admins are met, both onsite and remotely.

As a member of the global GoPro Help Desk you will also be expected to support non-executive staff. You will have the opportunity to drive IT projects and enhance the experience for staff through improvements in services.

What You Will Do

• Provide end user concierge-style support for any technical issue, including but not limited to: computers, mobile devices, network, and applications.
• Maintain poise in stressful situations; maintain a professional demeanor under all circumstances.
• Provide immediate support for onsite/offsite meetings and sponsored events.
• Liaise and collaborate with IT Engineering and Operations teams regarding solutions for executives, new technology enhancements, and anything requiring immediate demand by senior team.
• Resolve technical issues quickly and effectively with little impact, employing proactive measures whenever possible.
• Some travel through the year may be required.
  
  
  

Skills We’re Excited About

• Excellent knowledge of: Windows OS, macOS, iOS, and Android.
• Software knowledge - MS Office, Outlook, Adobe, Safari, Chrome, Zoom, Jira, ServiceNow, Zendesk and Active Directory.
• Top-notch troubleshooting skills in all the above areas.
• Exceptional oral and written communication skills on multiple levels.
• This job requires clear and concise communication in all directions!
• Available for on-call support. This includes nights and weekends, when needed.
• Able to lift 50 lbs without assistance.
• Excellent organizational skills and ability to plan and prioritize effectively.
  
  
  

Bonus Points For

• Knowledge of Linux distro.
• Understanding of Agile Methodology for projects initiatives.
• Basic understanding of networking topologies and protocols, a bonus!
  
  
  

Why Work With Us?

Create your own destiny. GoPro enables you and trusts you to get your own job done, because we believe that autonomy in role brings out the best in our employees.

Live your best life. We’ve adopted remote and flexible work arrangements to support work at GoPro alongside our commitment to supporting employee wellbeing, belonging and connection with one another.

Work with leading edge technologies. We encourage employees to cultivate and use the latest and greatest technology, to provide the best solutions to serve our customers. We celebrate creative solutions that bring innovation to GoPro technology.

GoPro Highlights

• Get your very own GoPro camera + gear
• Medical, dental, and vision insurance – premiums are 100% paid for employees, 90% paid for dependents
• Life insurance and disability benefits
• Generous time off policy
• 12 weeks paid parental leave for new parents
• Pre-tax and Roth 401(k) options
• Discounted employee stock purchase plan (ESPP)
• LiveHealthy monthly wellness reimbursement
• Innovative remote-friendly wellness classes and events
• Flexible work arrangements
• Professional + personal development opportunities, i.e. LinkedIn Learning, technology trainings, certifications, Peer-to-Peer learning, conferences and more
• Opportunities to get involved in the causes that you care about (annual camera donation + volunteer events)
  
  
  

We strive for the day that no group can be described as underrepresented at GoPro – whether as part of our brand or in our workforce. We are committed to providing a more inclusive, representative, equal, just, and happy world. GoPro is proud to be an Equal Opportunity Employer.

The pay range for this role is between $74,800 - $101,200. Actual pay within the range is dependent on multiple factors, including your residence location and prior work experience. Equity, benefits, and a discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range.