Insurance Analyst II

Job Description: Insurance Analyst II

Duration: 6 Months

Location: Remote

Shift Hours: During training, the hours would be 8am-4:30pm CST . Once the technician is released to the floor any 8 hours between 7am-7pm CST can be the shift timing.

shift after training will be later, likely the 10:30am-7pmCST so it is essential that they are okay with working this shift

• Our ISII's are more of a case manager and take inbound calls from a variety of entities including HCP's, patients, ambassadors, field access specialists, and pharmacies
• they also work outbound work for our bridge program (free goods) and help patients with savings card issues.
• The day-to-day structure is a blend of both inbound and production
  
  

Purpose

The primary function of the Insurance Analyst II is to provides best-in-class customer services to patients, Health Care Providers (HCPs) and their staff through referral and call management by investigating patients’ insurance benefits and financial assistance opportunities, in addition to processing and monitoring prior authorizations to assist the patient in starting or continuing therapy. This position will be a subject matter expert in insurance billing, claims processing, and prior authorizations. This position liaises between departments, payors, and providers to comprehensively determine patients’ overall prescription coverage. The Insurance Analyst II handles patient requests received by phone or electronically (fax, Humira Complete Pro, or other systems) and would complete related outbound calls. This position works collaboratively with other areas of the Pharmacy to maximize patients’ access to care.

Responsibilities

List up to 10 main responsibilities for the job. Include information about the accountability and scope.

• Provide subject matter expertise on medical and prescription insurance coverage/ verification, claim billing, medication prior authorization and appeal filing, and alternate financial assistance opportunities. Accurately documents information in the appropriate systems and formats. Communicate the status of the referral to the physician and the patient via phone, fax, and/or the core pharmacy system as per established policies and procedures.
• Assist offices through the entire documentation and filing process for prior authorizations and appeals. Monitor the status to ensure a rapid turnaround resulting in procurement of the drug product for the patient.
• Use internal and web tools and communicate and collaborate with health insurance payors and providers to investigate pharmacy and medical benefits. Obtain and confirm information to maintain Pharmacy Solutions’ payor intelligence resources.
• Meet or exceed department standards relative to performance metrics. Take responsibility and accountability for the day-to-day execution of tasks and is responsible for providing periodic progress reports on goals and metrics. Work cross-functionally to identify and share opportunities for process and productivity improvement and to troubleshoot and/or resolve situations, taking ownership as needed.
• Decide whether to reinvestigate or accept obtained benefit verification based on reasonableness and accuracy. Determine whether to escalate issues/concerns to management for review, guidance, and resolution. Participate in quality monitoring and in identifying and reporting quality issues.
• Enter patient demographic and health insurance information into the hub information system and notify the physician of any incomplete or incorrect insurance information
• Understand and comply with all required training, including adherence to federal, state, and local pharmacy laws, HIPAA policies and guidelines, and the policies and procedures of Pharmacy Solutions and AbbVie.
• Identifies potential Adverse Event situations for reporting to Pharmacovigilance ensuring AbbVie meets FDA regulations.
• Completes all required training and performs all functions in the position e.g., Soft Skills certification, product and disease overviews. Perform additional tasks, activities, and projects as deemed necessary by management.
  
  

Qualifications

• High school diploma or GED equivalent required. Degree preferred.
• 2-5 years of work experience in a healthcare or reimbursement setting; call center preferred. Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable.
• Must have thorough understanding and knowledge of commercial and government pharmacy and medical insurance programs, billing, alternate funding resources, reimbursement processes, prior authorization and appeal filings, and specialty pharmacy operations.
• Demonstrated ability to lead and participate within a team, manage multiple priorities and meet associated timelines while maintaining accuracy.
• Demonstrated strong, accurate technical skills. Must be detail oriented. Professional written and verbal communication skills required. Ability to maintain a positive service image at all times even when dealing with challenging issues and unsatisfied customers.
• Proven organizational and problem solving skills, elevating to management when appropriate.
• Skilled with the use of the Microsoft Office suite and the ability to use and effectively learn and navigate other computer systems.
  
  

Intake Call Notes

• Are you open to look at candidates willing to relocate? No
• What are the top 3-5 skills requirements should this person have?
• See job description for full details.
• Computer literate, experienced dealing with tough conversations, commercial/gov’t insurance knowledge, patient centric
• What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
• Experience working patients, medical office setting, knowledge of prescription/medical insurance
• What type of environment is this person working in?
• Group setting – call center environment
• Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours?
• Business hours are M-F 7am-7pm. Overtime is needed at times. Business will determine if it could be voluntary or mandatory.
• Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)?
• Opportunity is remote
• Is the worker onshore or offshore? N/A
• Will there be Domestic and/or International Travel? No