The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment.
The IT Intern will be responsible for analyzing internal user needs and issues to accurately assess, troubleshoot, design, construct, implement and maintain a solution or system to meet the individual needs of the user.
Job Duties
Technical Support
Provides technical support, or appropriate routing, for service tickets entering the Service Desk
Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual
Restores service to affected user(s) while resolving tickets, using methods including:
Remote troubleshooting via provided toolsets
Uses the ServiceNow Knowledgebase system to determine the root cause of a problem
Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase
Recommends changes to support processes to ensure continuous improvement of the incident handling process
Security
Triages incidents that may include cybersecurity related aspects of credential loss, malware, or other common incident types
Gathers information about cybersecurity incidents at BDO clients that BDO professionals may report and ensures proper escalation to the Security team
Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths
Application Development & Innovation
Develops custom web applications and third-party integration points
Implements third party software and applications
Benchmarks a variety of internally developed and third-party integrated systems performance under heavy loads
Builds and maintains a variety of internally developed and third-party integrated systems documentation
Data Center & Infrastructure
Assists with handling and installation of data center hardware (network, server, and storage)
Upgrades firmware on data center hardware
Installs OS and performs basic configuration of data center hardware
Monitors data center hardware and performs daily health checks
Performs server builds and decommissions
Cloud & DevOps
Deploys cloud resources using Azure DevOps pipelines
Creates code to provision both cloud and on-premise resources
Monitors cloud provisioned resources
Remediates identified security risks
Handles request and issue tickets related to cloud resources
IT Operations
Analyzes and supports a library of locally installed and cloud software
Identifies and documents various IT processes to increase efficiency of operational workflow
Monitors $100M+ IT budget for proper cost allocation and accurate record keeping
Builds, monitors, and manages laptop hardware deployed globally
Other Duties as assigned
Supervisory Responsibilities
N/A
Education
Qualifications, Knowledge, Skills and Abilities:
High School Diploma or GED, required
Enrolled in an Associate’s, Bachelor's, or Master’s degree program in Computer Science, required
Knowledge In, Preferred
Using developer language such as C#, Java, HTML, Go, and Terraform
Using the Microsoft Azure Portal
With miscellaneous PC/Laptop and Server hardware
With basic Cisco hardware configuration
Training/Certifications, Preferred
CompTIA A+
Microsoft MTA
Microsoft Azure Fundamentals (AZ-900)
Cisco CCNA
Software Experience, Preferred
Microsoft Windows (latest versions)
Microsoft Server (latest versions)
Microsoft Visual Studio
Microsoft Azure Dev Ops or Github
Microsoft Entity Framework
HTTP Debug Tools
Putty
Language
N/A
Other Knowledge, Skills & Abilities
Strong verbal and written communication skills
Excellent interpersonal and customer relationship skills
Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Performs well under pressure while dealing with unexpected problems in a professional manner
Ability to communicate and interact with all levels of employees and management
Ability to interact and build relationships and consensus among people
Possesses ability to consistently produce clean code and adhere to appropriate documentation standards
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
We Are Committed To Delivering Exceptional Experiences To Middle Market Leaders By Sharing Insight-driven Perspectives, Helping Companies Take Business As Usual To Better Than Usual. With Industry Knowledge And Experience, a Breadth And Depth Of Resources, And Unwavering Commitment To Quality, We Pride Ourselves On
Welcoming diverse perspectives and understanding the experience of our professionals and clients
Empowering team members to explore their full potential
Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
Focus on resilience and sustainability to positively impact our people, clients, and communities
BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!
Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
"BDO USA, P.A. is an EO employer M/F/Veteran/Disability"
Seniority level
Internship
Employment type
Part-time
Job function
Finance and Accounting/Auditing
Industries
Accounting
Referrals increase your chances of interviewing at BDO USA by 2x