This is Ibad, with V Group Inc., www.vgroupinc.com a consulting company based in New Jersey and working with several state and local government agencies as well as commercial clients.
I found your profile and contact information in our internal database while searching for candidates for the below-mentioned requirements. I was wondering if you are looking for a new assignment or if you might know of anyone who is looking for a new assignment at this time.
If you are interested in learning more, please give me a call or respond to this email.
Below is the Job Description for your reference: -
Client: State of Pennsylvania
Job Title: Help Desk Analyst
Duration: 07+Months
Start Date: ASAP
Location: Harrisburg, PA 17120 (Onsite)
Position Type: Contract
Interview Type: In Person
Requirement ID: SPA_HD626_AM
Position #: HDA3 A4 SC3 (Tier 1 Help Desk) (703626)
Description
Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
Responsibilities
The Help Desk Analyst performs the skills listed below-
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills
Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers, software, hardware, and systems
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
1+ years previous IT Service Desk and/or Call Center experience required.
self-motivated achiever who gains satisfaction from providing excellent customer service
V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
Website: www.vgroupinc.com
Twitter: VGroupITServices@VGroupITService
Facebook: www.facebook.com/VGroupIT
Ibad Ullah Khan
Trainee Associate Recruiter
379 Princeton Hightstown Road, Building 3, Suite 2A, Cranbury NJ 08512
V Group Inc.
Phone: 609-371-5400 Ext 337
Email: ibadk@vgroupinc.com
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