Field Support Associate

Job Summary

The Field Support Associate assists with ensuring the top quality on-site inspections by communicating with inspection technicians on a daily basis to close-out their job. They maintain accurate records within the CRM by effectively communicating pass or failed inspection. The role requires collaboration with field representatives and updating CRM systems while conducting inspection closeout calls for our field teams who have completed their work. This position is a hybrid role located in Lehi, Utah.

Responsibilities

• Conduct field inspection close-out calls as inspection techs are on-site
• Effectively navigate the project review process within internal platforms such as Netsuite, SiteCapture, and Enphase
• Confirm pass or fail status with each close out call
• Promptly closing inspection tasks within provided SLAs
• Upload inspection results immediately after close out call
• Create service cases for failed inspections with detailed notes in the CRM
• Ensure Enphase Enlighten is commissioned to version 4.1
• All other duties as assigned
  
  

Requirements

• High school diploma or equivalent required
• Ability to spend considerable time at a desk
• Strong organizational skills
• Ability to communicate effectively
• Basic knowledge and use of Microsoft Office (i.e., Word, Excel, Outlook)
• Ability to work effectively independently or within a team environment
• Previous customer service or solar experience is preferred
  
  

About Us

LGCY Power is seeking highly-motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.

LGCY is one of the fastest growing residential solar providers in the nation and has been recognized as “Best Places to Work” by Glassdoor.

What We Offer

• Competitive compensation with bonus potential
• 401(k) option with employer match
• 9 paid holidays
• Attractive benefits package including health and dental coverage
• Opportunity for career development and advancement with a rapidly growing company
• High-energy, fun, and friendly culture
  
  

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.