DataPath is a global leader in remote satellite-based communications solutions that solves our customers' toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and commercial markets. DataPath, Inc. is seeking a Field Services Coordinator to manage the on-boarding and communication with field service managers and incoming employees who are being placed on assignment internationally.
Role And Responsibilities
Develops plans including budgets and schedules to meet contractual/project requirements for an assigned major portion of a program.
Establishes and defines program plan requirements and performs in-depth studies to determine optimum program plans.
Coordinates interdepartmental development of program plans and prepares management reports.
Interfaces with vendors and customers and performs extensive investigations as required.
Monitors and reports performance against plans to ensure that contractual, cost and schedule objectives are met.
Communicate deficiencies and resolve issues and ensure customer satisfaction.
Maintain accuracy of service personnel schedules and appropriate coverage for field team.
Respond professionally to frequent emergency situations resulting in field service technicians being up to date on situations, reflecting the 24/7 nature of the business.
Serve on-call while maintaining the same standards expected during normal business hours.
Monitors and responds to requests for time off and shift swaps.
Performs other duties as assigned.
Job Qualifications
US Citizenship is required
US DOD Secret level security clearance
Bachelor’s Degree in engineering, science, business administration or equivalent experience.
5 years of experience in technical program planning and implementation, contract interpretation, budget development and administration of government projects.
Minimum of 3 years overseeing the administration of a US DOD government program, 2 years of additional experience is required in lieu of a Bachelor’s degree
Microsoft Office suite (i.e., Outlook, Word, Excel, SharePoint, PowerPoint)
Ability to multi-task while working under dedicated timelines
Excellent interpersonal communication skills; both verbal and written
Ability to maintain confidentiality
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Telecommunications
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