Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Job Summary:
We are seeking a highly skilled Insurance Operations Manager to lead and optimize our company's day-to-day activities in the United States. The successful candidate will be responsible for overseeing operational functions, driving efficiency, and ensuring compliance with regulations. They will play a pivotal role in managing teams, implementing process improvements, and fostering a culture of excellence.
Responsibilities:
Operational Leadership: Lead and oversee all operational activities within the United States, ensuring support, and performance feedback to foster growth and development.
Team Management: Manage and mentor a team of operations professionals, providing guidance, and reduce costs, implementing improvements as needed.
Process Optimization: Identify opportunities to enhance operational efficiency, streamline processes, operations, including safety, environmental, and labor standards.
Compliance Management: Ensure compliance with federal, state, and local regulations governing equipment, and budgets, optimizing utilization and minimizing waste.
Resource Allocation: Manage resources effectively to meet operational needs, including personnel,
Quality Assurance: Implement quality control measures to maintain product/service quality and customer satisfaction, continuously seeking opportunities for improvement. with overall company direction and market trends.
Strategic Planning: Contribute to the development of operational strategies and objectives, aligning
Performance Monitoring: Establish key performance indicators (KPIs) to measure operational performance, analyzing data and trends to drive informed decision-making.
Stakeholder Collaboration: Collaborate with cross-functional teams, including sales, marketing, finance, and supply chain, to ensure operational alignment and support business growth.
Continuous Improvement: Promote a culture of continuous improvement and innovation within the operations team, encouraging creative problem-solving and proactive initiatives.
Requirements
Bachelor's degree in business administration, operations management, or a related field. Master's degree preferred.
Strong leadership and team management skills, with a proven ability to motivate and inspire teams to achieve objectives.
Thorough understanding of relevant regulations and standards governing operations in the United States.
Excellent analytical and problem-solving abilities, with a data-driven approach to decision making.
Effective communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels of the organization.
Proficiency in project management methodologies and tools, with a track record of successfully leading complex projects
Demonstrated ability to thrive in a fast-paced, dynamic environment, managing competing priorities and driving results.
Strategic thinking and business acumen, with a focus on driving operational excellence and delivering value to the organization.
Relevant certifications (e.g., PMP, Six Sigma, Lean Management) are a plus
Benefits
You will be working in a fast-growing startup that promotes flexible and open culture
Fast moving, challenging and unique business problems
Attractive remuneration and performance incentives
Strong learning and development plans for your career growth
Great career development opportunities in a growing company
International work environment and flat organization
Competitive salary
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Primary and Secondary Education and Non-profit Organizations
Referrals increase your chances of interviewing at BJAK by 2x