Entry-Level Technician

About Reintivity Solutions: Reintivity Solutions is a premier technology consultancy specializing in cloud, data, AI, and IT support. We empower businesses across various industries by optimizing operations with custom software solutions and expert services.

Position Overview: We are seeking a motivated and customer-focused Entry-Level Technician Intern to join our IT support team. This internship offers an excellent opportunity to gain hands-on experience in a hybrid work environment. The role is primarily remote but may occasionally require travel to client sites to assist with technical issues.

Key Responsibilities:

• Serve as the initial point of contact for clients seeking technical support via phone, email, or remote access.
• Diagnose and resolve technical issues related to software, network systems, and cloud applications.
• Assist with the remote monitoring, deployment, installation, configuration, and maintenance of IT systems and software.
• On rare occasions, travel to client sites and assist in diagnosing and resolving basic technical issues related to on-premise hardware, software, network systems, and physical devices.
• Document and track issues and resolutions using the company's ticketing system.
• Escalate complex technical problems to senior technicians or appropriate departments.
• Provide exceptional customer service by maintaining a professional and positive attitude.
• Collaborate with team members to identify and implement improvements to the help desk process.
• Assist in the development and updating of technical documentation and knowledge base articles.
  
  

Requirements

• Basic understanding of computer systems, networks, and software applications.
• Strong problem-solving skills and the ability to troubleshoot technical issues remotely.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively in a remote work environment.
• Customer-oriented with a keen interest in providing high-quality technical support.
• Proficiency in using Microsoft Office Suite and basic knowledge of IT support tools.
• Previous internship or part-time experience in a help desk or technical support role is a plus.
• Ability to travel to client sites as needed.
• Associate’s degree in Information Technology, Computer Science, or related field is a plus but not required.
  
  

Benefits

• Pay range: $15 - $20/hour. ($30,000 - $40,000/year).
• Flexible work schedule to accommodate academic commitments.
• Opportunity to work remotely.
• Hands-on experience and mentorship from experienced IT professionals.
• Potential for full-time employment upon successful completion of the internship.
• Exposure to a wide range of IT support tasks and learning opportunities.
  
  

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.