Director of Operations

As the Director of Operations, you are the driving force behind the seamless and exceptional guest experience across our multi-unit restaurant locations. Based in Las Vegas, you will lead a team of General Managers and operational staff, ensuring the highest standards of quality and service. With a focus on team development, performance management, and collaboration with cross-functional teams, your role is pivotal in shaping and executing operational strategies. Join us on this exciting journey where your operational finesse will contribute to our ongoing success and expansion.

Responsibilities:

Operational Leadership:

• Oversee the day-to-day operations of multiple shop locations, ensuring adherence to brand standards, policy and procedures, and service excellence set by executive team.
• Implement and optimize operational processes to enhance efficiency and profitability.

Team Development:

• Lead and develop a team of District Managers (DMs), General Managers (GMs) and other operational staff, fostering a culture of accountability, teamwork, and continuous improvement.
• Provide coaching and guidance to ensure professional growth and success within the organization.

Performance Management:

• Establish key performance indicators (KPIs) and operational and financial metrics to evaluate and improve the performance of each shop.
• Analyze trends and metrics to identify areas for improvement and implement corrective actions.

Quality Assurance:

• Monitor and uphold quality standards in service, food, and cleanliness across multiple locations.
• Conduct regular audits to ensure compliance with brand standards and operational policies.

Collaboration with Support Functions:

• Work closely with cross-functional teams on brand unity including marketing, finance, and human resources, to align operational strategies with overall business objectives.
• Collaborate with the CFO/VP of Finance on budgeting and financial performance.

Expansion and New Openings:

• Support the development and opening of new locations, ensuring a smooth transition from pre-opening to day-to-day operations.
• Contribute operational insights for strategic expansion plans.

Qualifications:

• Minimum of 3-5 years of proven experience in a Director of Operations role within a multi-unit restaurant brand.
• Strong knowledge of operations, including service, back-of-house, and front-of-house management.
• Exceptional leadership and communication skills, with the ability to motivate and inspire teams.
• Flexibility and willingness to travel as needed to support and oversee multiple locations.
• Proven ability to drive operational efficiency, improve processes, and achieve performance targets.

Physical Requirement / Working Conditions:

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 50 pounds.
• Constant face-to-face interactions with employees and customers.
• Safely navigate in a fast-paced restaurant environment.
• Ability to multi-task and remain positive in busy working conditions.
• Director of Operations can expect to have some early mornings, late evenings, weekend and/or holiday hours.
• Additional opening/closing responsibilities.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment.